Campus Safety Dispatcher

Campus Safety Dispatcher

This position is the primary communication link for most Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher performs a broad range of services and is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting / retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms and activity observed on CCTV Surveillance Systems; issuing parking permits for TCC member institutions and communicating, when necessary, with the Claremont Police 911 dispatch center.

The following are the fundamental duties and responsibilities of this position which the incumbent must be able to perform to fulfill the purpose and requirements of this position.

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Provides primary monitoring of TCC automatic fire alarms and communicates with the Claremont Police 911 center and other agencies to ensure the appropriate response.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.
• Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.
• Handles notification calls to all Colleges in regard to emergency situations, maintenance issues, property damage, etc.
• Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.
• Processes lost and found property brought to Campus Safety.
• Performs related duties as assigned.

Education / Training :

Experience :

Competencies :

Preferred Qualifications :

Dispatchers work a 4 / 10 schedule; 4 days per week, 10-hour days. Campus Safety Dispatch has three shifts : Day shift (6am to 4 : 30pm), swing shift (3 : 30pm to 2am), and night shift (8 : 30pm-7am). Must be available and willing to work any shift assigned (day, swing, night) on all days of the week (weekdays, weekends, and holidays). Shifts are rotated every four (4) months. Holiday, weekend, and evening work hours are required. Regular hours may vary due to needs of the organization or because of special events and major incidents.

The pay rate for this position is $24.32 / hour.

This position is eligible for our employment benefits package including :