Service Advisor

Service Advisor – Gerald Kia Naperville

Tired of working bell to bell?

Does 45 hours and a 5 day work week sound good to you?

When was the last time you got to take an hour lunch break?

We are close to completion of a 20 bay addition to the shop, as a result we need more service advisors now.

Monday - Friday 7-5 (Service is closed 12 : 00-1 : 00 for lunch)

Saturday 7-2 (Once per month with a day off during the week )

Job Description

We are looking more than just Service Advisors, we need people skilled in customer service.

Experience with Hyundai or Kia preferred.

Experience with Dealertrack and X-Time a plus.

Job Responsibilities / Skills

• Customer interaction : Greeting customers promptly and courteously, actively listening to their vehicle concerns, and explaining potential repair needs clearly.
• Organizational skills : Managing multiple repair orders simultaneously and keeping accurate records.
• Computer proficiency : Familiarity with dealership management systems for scheduling, repair order creation, and customer information.
• Vehicle inspection : Performing basic visual inspections of the vehicle to identify potential problems.
• Repair order creation : Writing detailed repair orders, including symptoms, suggested repairs, parts needed, and estimated costs.
• Cost estimation : Providing accurate cost breakdowns for repairs, including labor and parts.
• Communication with technicians : Relaying customer concerns and repair details to the technicians and coordinating with them throughout the repair process.
• Service scheduling : Scheduling appointments for maintenance and repairs.
• Customer updates : Keeping customers informed about the status of their vehicle repairs.
• Warranty verification : Checking warranty coverage for necessary repairs.
• Selling services : Recommending additional services or maintenance based on vehicle needs, provide accurate estimates of repair or maintenance costs.
• Keep customers informed : Follow up on each repair and keep customers informed of progress or delays
• Completed repairs : Notify customers when vehicles are ready for pick up
• Cashiering : Review and explain repairs and associated costs with customers
• Customer Satisfaction : Handle minor customer concerns and complaints
• Customer satisfaction escalation : Keep Service Manager & Director informed of all problems or potential problems
• CSI : Maintain Customer Satisfaction Index score at or above regional and disrict average

Benefits