CUSTOMER SERVICE REPRESENTATIVE III

Customer Service Representative III

The Solid Waste Management Department (SWM) is seeking a Customer Service Representative III who uses knowledge and problem-solving techniques to provide general information and customer assistance to internal and external customers. The responsibilities are as follows :

Compute, authorize, and prepare documentation for adjustments to customers' accounts.

Collects data and requests field investigations.

Research and review bill inquiries by using computer and / or microfiche.

Prepare written records of proceedings, as well as original correspondence to customers.

Maintain up-to-date developments relevant to the operations.

Other duties, as assigned.

Working conditions consist of standard procedures and tasks where basic analytic ability is required. As in the comparison of numbers and simple facts in the selecting the correct action. The position is physically comfortable most of the time with occasional periods of stooping, bending, and / or light lifting of materials of up to 10 pounds.

Minimum requirements :

Education requirements :

Requires a high school diploma or a GED.

Experience requirements :

Three years of administrative or customer service-related experience are required. Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience.

Preferences :

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. Candidates with at least 2-3 years of basic to intermediate proficiency in Microsoft Office Suite.

General information :

Selection / Skills tests required : None

Safety impact position : No

Salary information :

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. Pay grade : 16

Application procedures :

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at : www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting : http : / / agency.governnmentjobs.com / houston / default.cfm or call 832-393-6079. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. If you need special services or accommodations, please call TTY 7-1-1. EOE Equal Opportunity Employer.

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

• Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation / parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account

For plan details, visit http : / / www.houstontx.gov / hr / benefits.html

01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No

02 Which of the following best describes your level of education? + Less than a High School Diploma / GED + High School Diploma / GED + Associate's Degree + Bachelor's Degree or beyond

03 Please indicate your years of administrative or customer service-related experience. + Less than 1 year + 1 year, but less than 2 years + 2 years, but less than 3 years + 3 year or more + I have no experience

04 Please indicate your "highest" level of proficiency in Microsoft Office Suite. + BASIC : Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools. + INTERMEDIATE : Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration. + ADVANCED : Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel. delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar. + I have no experience with MS Office.

05 Please indicate the number of years you have utilizing Microsoft Office Suite. + Less than 1 year of experience + 2 - 3 years of experience + 3 - 4 years of experience + 4 years or more + No experience Required Question