Specialist, Security Communication Job at Simon Property Group in Indianapolis

Job Location : OIC Services

The Operational Intelligence Center (OIC) is a sophisticated command type center focused on customer service to retail centers across North America. The OIC Communications Specialist is responsible for providing customer service via telephone interactions with customers and tenants as well as supporting security through radio communications and monitoring of video surveillance systems. This position requires excellent computer skills, the ability to master at least five computer applications, and provide outstanding customer service for each customer interaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES : Those duties necessary to meet the minimum requirements of the position.

Other duties may be assigned :

• Answer, evaluate, and prioritize incoming telephone and radio calls
• Communicate effectively with various callers to obtain complete information to determine the necessary level of service to include the need to dispatch police, fire, medical, security or local property management
• Communicate effectively with on-site security personnel to properly resolve incidents
• Provide pre-arrival emergency or medical instructions to local law enforcement or fire personnel
• Monitor fire / life / safety alarms to determine the necessary level of response
• Escalate and coordinate incidents to the Operational Intelligence Center Supervisor
• Effectively interpret multiple retail center leases, site maps, and computer aided design maps
• Become conversant with the layout of multiple retail centers and be aware of the current threats and challenges the centers are facing
• Maintain the confidentiality of policy and procedure documentation, emergency response and notification information, and administrative and database materials
• Become proficient with several computer applications to properly log data, navigate information, and best support customers and security personnel
• Become conversant with emergency procedures and evacuation procedures for multiple assigned retail centers
• Identify suspicious criminal activity and ensure an effective response from local law enforcement, retail center personnel, and / or corporate management
• Operate and monitor internal and external surveillance cameras and state of the art surveillance programs for multiple retail centers
• Ensure all components of the Operational Intelligence Center surveillance equipment are operating according to expected standards and protocols
• Support and assist in record management and data collection for multiple retail centers or corporate management which involve recorded video
• Maintain an effective video management system in accordance with expected standards and protocols. Effectively maneuver multiple surveillance cameras to obtain a better understanding of a situation, document events and assist with an investigation regarding suspicious activity, property damage, acts of violence, etc.
• Complete required monthly training in a timely fashion

BASIC QUALIFICATIONS : To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required :

Type and Length of Specific Experience Required :

Knowledge and Skills Required :

OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION : These are other criteria that may enhance the hiring decision but would not rule out the candidate for consideration if not present.

PHYSICAL REQUIREMENTS AND ENVIRONMENT :

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