Senior Customer Operations Manager
Uline, Inc.Pell Lake, WI, US- Full-time
Job Description
Senior Customer Operations Manager
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Senior Customer Operations Manager, continue this legacy by empowering our team to minimize order delays and deliver the exceptional experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
Guide leaders in analyzing department results for trends and improvement opportunities.
Track and report gross profit, return, vendor performance and customer feedback metrics.
Work with other Uline teams to enhance customer service processes and identify new product opportunities.
Build strong vendor relationships to resolve issues quickly and enhance service quality.
Minimum Requirements
Bachelor’s degree.
5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft Office.
Travel to Uline’s North American branches and to vendors.
Benefits
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
Multiple bonus programs.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Employee Perks
Café featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO / AA Employer / Vet / Disabled
#LI-CB2
#CORP
(#IN-PPCS)
Create a job alert for this search
Operation Manager • Pell Lake, WI, US
Sales Operations Senior Manager
Baker Tilly Advisory Group, LPUSA, Wisconsin, Milwaukee- Promoted
Senior Campaign Operations Project Manager
AbbVieLake Forest, IL, US- Promoted
Senior Customer Operations Manager
Uline, Inc.Bassett, WI, US- Promoted
- New!
Sales Operations Senior Manager
Wisconsin StaffingMilwaukee, WI, US- Promoted
Senior Manager, Platform Operations
AbbVieMettawa, IL, US- Promoted
Manager, Operations Escrow - US Based Remote
USA JobsMilwaukee, WI, US- Promoted
- New!
Senior Service Delivery Manager Core
Wisconsin StaffingMilwaukee, WI, US- Promoted
Senior Customer Operations Manager
UlineWaukegan, IL, US- Promoted
Sales Operations Senior Manager
Baker TillyMilwaukee, WI, US- Promoted
Retail Operations Manager
MichaelsMilwaukee, WI, US- Promoted
- New!
Custody Operations Manager
USA JobsMilwaukee, WI, US- Promoted
Senior Banquets Manager
Compass GroupMilwaukee, WI, US- Promoted
Sales Operations Senior Manager
USA JobsMilwaukee, WI, US- Promoted
Operations Manager- Retail
MichaelsMilwaukee, WI, US- Promoted
Senior Restaurant Operations Manager
Levy SectorMilwaukee, WI, US- Promoted
FT Operations Manager •
MichaelsLake Zurich, IL, US- Promoted
Operations Manager
Blue Kangaroo PackoutzLannon, WI, US- Promoted
- New!