Director, Clinical Operations

Director Of Clinical Operations

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma's free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc's Best Workplaces in 2022 and 2023.

The Director of Clinical Operations is a strategic and operational leader responsible for ensuring scalable and compliant clinical operations. Working closely with the Chief Operations Officer, you will align operational strategy with organizational goals to maintain excellence in workflow efficiency, compliance, and provider support. This role oversees the day-to-day operations of the Clinical Operations team and serves as an operational subject matter expert in the design and implementation of systems and technologies that enhance efficiency, compliance, and provider performance across the Alma network.

Key Responsibilities

• Lead the design and execution of internal auditing systems that support continuous improvement in operational quality and compliance.
• Develop and track operational compliance KPIs, using data to drive strategy and operational enhancements.
• Ensure operational frameworks align with federal and state regulations, industry best practices, and Alma's standards.
• Monitor audits, risk protocols, and compliance efforts to proactively identify risks and uphold the highest operational standards.

Operational Execution & Program Management

Leadership of the Alma Integrity Standards Program

Strategic Alignment & Cross-Functional Collaboration

Qualifications

Benefits

Salary Band : $170,000-$180,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.