Police Dispatcher I (FLEX)

Police Dispatcher I (FLEX)

The Police Dispatcher I (FLEX) performs general and routine dispatching activities. Operates computerized dispatch, radio, "911," and ancillary equipment in a police communications center. Receives, interprets, and codes routine and emergency calls and dispatches personnel and equipment in response following clear policies and protocols. This position will require working a varied work shift that includes evenings, weekends, and holidays.

Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

The ideal candidate demonstrates customer service and communication skills, telephone and radio courtesy while delivering clear, concise, and specific instructions. Has the ability to work quickly under pressure while exercising sound judgment in emergency situations. Possesses familiarity with the geography and street layout of the city and surrounding areas. Exhibits proficiency in operating and maintaining radio, telephone, and office equipment, including computers and relevant software applications.

A day in the life as a Police Dispatcher I involves answering emergency and non-emergency calls, gathering key details, and dispatching officers and resources. You'll communicate with units in the field, monitor their status, and provide critical information to keep both the public and officers safe. Each day is fast-paced and unpredictable, requiring focus, compassion, and clear communication under pressure.

To qualify, you need a high school diploma or G.E.D. AND at least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience. A valid California driver's license is required. Typing speed of 30 words per minute is required.

Knowledge of general operations, services, and activities of a public safety dispatch program. Rules, regulations, and procedures relating to police communications and dispatch, including FCC requirements. Proper operation and care of radio and telephone equipment. Customer service practices and telephone and radio courtesy. Geography and street layout of city and surrounding area. Modern office procedures, methods, and equipment. Equipment maintenance practices and methods.

Skill in eliciting information to assess situations from callers. Determining dispatch priorities during peak workloads and dispatching appropriate personnel and equipment. Broadcasting clear, concise, and specific instructions over the radio in a distinct, well-modulated voice. Working rapidly under stress and exercising good judgment in emergency situations. Reading and applying mapping information for effective call and unit management. Listening to and recording, or key in, information clearly and accurately. Performing routine maintenance of computer systems and accessories. Operating a variety of office equipment including computers and applicable software applications. Following oral and written instructions. Working effectively with other employees. Communicating clearly and concisely. Establishing and maintaining effective relationships.

This recruitment will close on Sunday, November 30, 2025, or until a sufficient number of applications have been received. Applications review : Monday, December 1st, 2025. Critical exam tentatively scheduled for the week of December 1st, 2025. All dates are subject to change at the discretion of the personnel officer.

All applicants are required to submit an online application through the City's official website at www.sbcity.org. This recruitment will remain open until November 30, 2025 or until a sufficient number of qualified applications have been received. Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review, investigation, and verification. While resumes may be uploaded as supplemental documentation, they will not be accepted in place of a fully completed City application.

Following the initial screening, the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made, and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants, including those who meet the minimum qualifications, are suitable for the position.

Pre-employment process may include, but is not limited to : application review, written exam, personal history statement and pre-background interview questionnaire packets, oral exam, background investigation with the California Department of Justice and the Federal Bureau of Investigation, background investigation with investigator, pre-employment medical exam, including drug test, psychological evaluation, employment / professional reference check.

The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States. Accordingly, the City will provide information from each new employee's Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov.

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City. In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at 909-998-2060.

This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice. The San Bernardino Police Department is an equal opportunity employer and is committed to creating and maintaining a work environment that is free of all forms of discriminatory harassment, including sexual harassment and retaliation (Government Code 12940(k); 2 CCR 11023).