Supervisor Revenue Operations - NJ Revenue Operations - Pt Pleasant Point Pleasant

Supervisor, Revenue Operations

FirstEnergy at a Glance : We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better, and our communities stronger. FirstEnergy (NYSE : FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity : This is an open position with Jersey Central Power & Light., a subsidiary of FirstEnergy Corp. [JCPL] FirstEnergy takes a market-based approach to pay, which may vary depending on your location. In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience. The estimated pay range for this role is $117,720 - $156,960.

Responsibilities Include :

• Supporting, promoting, and executing all safety programs, including compliance management
• Monitoring all activities within Payment Centers & all employees within the payment centers
• Assisting accident investigations when appropriate and working with our safety department(s) to communicate lessons learned
• Writing / rewriting, developing, communicating, and implementing arrears management strategies, policies, guidelines, and procedures
• Ensuring productivity goals are met safely
• Supporting the downloading and uploading of the scheduled work through FieldNet (field orders completed by Rev Ops staff)
• Supervising the distribution of work, as required, within the assigned areas of responsibilities
• Ensuring timely and accurate completion of collection related activities
• Monitoring field work practices to identify and implement process improvements for the effective, efficient, productive, and cost-effective performance of duties
• Providing support to field representatives in the resolution of reported errors
• Investigating reports regarding difficulties and problems encountered in the field and taking corrective measures to resolve the problem
• Providing direction and support for employees to obtain uniforms, tools, equipment, and vehicles required (where applicable) to carry out their daily responsibilities
• Coordinating Revenue Operations activities with other departments including Legal, Compliance, Contact Centers, Meter Services, Meter Reading, and the Line Shops
• Providing hazard response and storm support for safety related efforts to restore service for FirstEnergy customers - This includes operating as a Public Protector or Hazard Dispatcher during Storm Operations
• Responding to customer, legislative, and regulatory inquiries, and complaints relative to Revenue Operations
• Hiring and training additional staff, temporary employees, and / or contractors as appropriate
• Responding to employee's technical inquiries, interpreting, explaining, and implementing regulatory and company policies and procedures
• Participating or leading special projects or assignments, as requested, and performing other work as directed
• Conducting check in conversations to provide continuous employee development
• Coordinating training and development opportunities for employees to meet operational