Automation Account ManagerSMC Corporation • Grand Rapids, MI, US

Automation Account Manager

SMC Corporation • Grand Rapids, MI, US

1 day ago

Job type

Full-time

Job description

Posted Tuesday, April 8, 2025 at 4 : 00 AM

PURPOSE

The Automation Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support. This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.

ESSENTIAL DUTIES

Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors

Presents all of SMC's capabilities, services, and products to current and prospective customers and SMC distributors

Serves as the primary contact for assigned customers and is responsible for customer satisfaction

Represents customer's needs and goals within the organization to ensure quality

Leads all aspects of the sales process, calling upon others to assist in solution development

Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction

Completes detailed SAP and forecasts as required

Maintains / creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer's top management team within top-rated accounts

Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency

Meet or exceed target sales goals as detailed by Branch and Sales Managers

Complete market reports as new and relevant information become available

Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process

Have passed all Pneumatic theory and other technical training required by SMC

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations

Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals

Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM

Complete other duties as prescribed by the Branch Manager / Sales Manager

All other duties as assigned

PHYSICAL DEMANDS / WORK ENVIRONMENT

Fast-paced environment (includes both office and field work)

Travel with some extended stay away from home

Physically capable of lifting SMC products and displays up to 50 lbs

Varying work hours

MINIMUM REQUIREMENTS

Bachelor's degree in Business, Marketing, related technical field, or equivalent experience

Minimum five (5) years of sales experience with SMC or equivalent industry sales experience

Extensive knowledge of SMC product lines

Comprehensive understanding of pneumatic components and their application

Thorough understanding of SMC policies and procedures

Detailed understanding of competitive product lines

Excellent communication, problem-solving, and leadership skills

Proficient in the use of computers and ability to learn new programs and tools as required

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