Senior Support Engineer

About Augment Code

Augment Code is the only AI coding assistant built for professional software engineers working in large, production-grade codebases. Our Context Engine understands your entire repo, enabling developers to stay in flow while writing, reviewing, and understanding code. Backed by top-tier investors and trusted by engineering teams at leading tech companies, Augment Code is redefining how modern software is built.

About the Team

You'll be joining the founding support team at a pivotal moment in Augment Code's growth. This is a unique opportunity to help build the industry's most trusted and relied-on success and support organization for AI-assisted coding. We're establishing 24 / 5 follow-the-sun coverage across three global regions, and you'll work closely with GTM (Solutions Architects, Account Executives), Engineering, and Product teams to ensure no Augment user-whether using an IDE plug-in, the Auggie CLI, or remote agents- "walks alone."

About the Role

As a Senior Support Engineer, you'll be among the foremost technical experts for Augment Code's platform. You'll tackle the most complex customer challenges, design scalable support processes, mentor the team, and serve as a critical bridge between customers and engineering. This is a high-impact role where you'll shape the future of technical success / support in the AI era, working on low-volume, high-difficulty problems that require deep technical expertise and creative problem-solving.

This role is based in the North America region, providing coverage during standard business hours (Pacific / Eastern time zones) as part of our follow-the-sun support model.

In this role, you will :

• Be among the foremost technical and troubleshooting experts for Augment Code's platform-you are the last line of defense before the core Engineering team
• Solve the most difficult technical problems faced by our strategic Enterprise customers, including complex integration issues, performance optimization, and architectural challenges
• Design and run operational processes to monitor top strategic customers and proactively help them evolve efficiency
• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies
• Partner with Engineering to contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates
• Build sophisticated internal tools and automation using Python, JavaScript, or other languages to scale support operations
• Mentor and develop Support Engineers and Associate Support Engineers, establishing best practices and raising the technical bar
• Influence product roadmap by synthesizing customer feedback and identifying strategic opportunities

You might thrive in this role if you :

Nice to have :

What we offer :

Why Augment Code?

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter.

Augment Code is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Augment Code's Applicant Privacy Policy.

Pay Transparency Notice : The actual base salary within the stated range will be based on a combination of factors such as an individual's skills, experience level, educational background, and other relevant job-related considerations.

Annual Base Salary Range

$220,000-$260,000 USD