Sr. Director of Interim Housing

Job Description

Job Description

Job Title

Senior Director of Interim Housing

Code : LAIH0003

Reports to

VP of Mission and Impact

Department

Programs

Management &

FLSA Status

Full-time, Salaried : Exempt

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

The Senior Director fulfills HTM’s mission and vision by leading and overseeing all programmatic and community relations functions for Hope the Mission Programs. The SDIH will ensure that new and active programs are in-line with best and evidence-based practices for working with people experiencing homelessness and include Trauma-Informed Care, Harm Reduction, and Housing First methodologies.

The SDIH will oversee all management functions of the tiny home sites including, (but not limited to) understanding program and budgets, contract reporting, monitoring daily operations of services, supervision and training of staff. As a main point of community contact, the SDIH is responsible for community development, internal and external strategic partnerships, regional planning including, engagement with the Coordinated Entry System and public relations.

Responsibilities

Administration :

Administer and oversee programs and staff. Review and provide guidance as needed on written program policies and procedures, ensuring compliance with all LAHSA contracts. Ensure integration of evidence-based practices into daily work and programming. Work collaboratively with CPO, HTM Operations, Human Resources, and other departments to implement and oversee all facility, personnel, and program aspects. Work collaboratively and strategically with other HTM and community organizations to support a seamless and coordinated system of care.

Program Management :

Provide direct management of Program Directors as well as provide guidance for program managers and staff. Analyze program reports and numbers to identify trends and make projections or recommendations for program modification. Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.

Respond to emergency and priority situations such as safety and security measures. Resolve grievances and troubleshoot incidents. Oversee implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM’s goals and values.

Make sure the programs are effective and deliver desired outcomes by meeting performance targets.

Program Budgets :

Understand and work within program and facility budgets and spending. Assist HTM Finance and Contracts / Compliance department with modifying and adjusting budgets as needed.

Ensure all tiny home programs are operating within budget.

Government and Community Engagement :

Work collaboratively with the management team and other HTM leadership to build strong relationships with county, city and government entities and funders. Represent HTM at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the HTM management team to develop and implement strategies for communication as it pertains to programs and HTM’s presence in the San Fernando Valley (SPA 2) and Greater LA area. Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.

Work closely with the Government and community leaders and their representatives.

Reports, Contracts, Compliance :

Work with Contracts / Compliance to review and authorize program and contract reports prior to submission. Evaluate Program Director / Manager reports to assemble full department reports. Work with Contracts / Compliance to review and explain contract scope and services to staff. Perform periodic internal audits. Attend all monitoring site visits.

Other duties as assigned.

Required Skills & Core Competencies

Excellent verbal, written and, oral presentation skills

Ability to delegate work responsibly

Strong interpersonal skills

Ability to train, guide and, supervise various employees within the organization

Problem-solving and strategizing capabilities

Knowledge of fiscal planning, budgeting and, reporting

Knowledge of relevant laws and regulations

Proficient in MS Office suite and databases

Ability in decision-making and problem-solving

Qualifications

BSW / MSW or other Bachelor’s / Master’s in social services are preferred but not required. Will substitute for relevant work experience where appropriate.

5+ years supervisory experience managing programs and staff, with increasing leadership and management responsibilities required.

Experience managing programmatic budgets.

Experience working with vulnerable populations.

Demonstrated ability to manage multiple programs and contracts.

Demonstrated experience leading large-scale programs and systems change.

Clarity (HMIS) experience preferred.

Highly motivated self-starter, with proven ability to develop creative solutions.

Commitment and ability to work as part of HTM’s leadership team.

Demonstrated ability to utilize computers and proficiency in MS Office software.

Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work individually and as part of a team. Commitment to ending homelessness.

Mandatory Requirements :

Employment eligibility verification

Reliable transportation

Tuberculosis and drug test

Livescan Fingerprint and background screening

Ability to work flexible hours which include evenings and weekends

Driving is an essential function of this position

Must have valid CA Driver's license

Must provide proof of vehicle insurance coverage

Must be able to qualify for HTM’s commercial insurance coverage

Physical, Demands, Environmental Conditions, Equipment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and, safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Communication

Contact with Others

Electronic Mail

Face-to-Face Discussions

Letters and Memos

Telephone, virtual meetings

Conflictual Contact

Deal with unpleasant or angry people

Frequency of conflict situations

Impact of Decisions

Frequency of decision making

Impact of decisions on Co-workers

Role Relationships

Coordinate or lead others

Deal with homeless clients

Work with work group or team

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to : Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work. Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicles in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and / or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Employee may work in proximity to service animals and emotional support animals.