Mortgage Foreclosure Support Specialist

Foreclosure Specialist

Responsible for researching and resolving complex foreclosure matters. The specialist also analyzes reports, leads projects, and monitors investor and state guidelines. Ability to create and distribute reports and is familiar with credit bureau reporting. Experience reviewing and interpreting investor and insurer guidelines, as well as researching and writing clear root cause analyses for complaints and process observations. The role requires strong attention to detail and the ability to work effectively with other business partners. The individual should be able to create job aids, lead training sessions, and manage escalated foreclosure matters. The candidate must also be comfortable partnering with external vendors and able to review processes to identify gaps and opportunities for improvement.

Essential duties and responsibilities include : researching and resolving escalated foreclosure matters, analyzing reports, identifying opportunities and assigning tasks, handling credit reporting updates, creating job aids and conducting training, maintaining and updating department investor and state matrices, submitting investor exception requests, addressing investor related questions, handling attorney and investor escalations and projects as assigned, maintaining quality, productivity, attendance, and SLA expectations, performing routine quality control reviews, and all other duties as assigned.

Required qualifications include a high school diploma or equivalent, four or more years of mortgage experience in foreclosure, loss mitigation, post foreclosure, bankruptcy, or equivalent, advanced proficiency and knowledge of Microsoft Office including Excel formulas, proven ability to communicate and interact professionally with leaders, other LOB's and vendors, strong interpersonal, time management, organizational skills, ability to work in a constantly changing and fast-paced environment, strong analytical and decision-making skills, knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirements, ability to quickly grasp complex foreclosure concepts, identify gaps and resolve issues, advanced knowledge of MSP, Clarifire and ADM, project oversight experience, and experience with using WebEx, GoToMeeting, Skype and other collaboration platforms.

Preferred qualifications include a bachelor's degree in an appropriate field, vendor monitor experience, and knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements.