Customer Solutions Training Manager

Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

Role Overview :

The  Customer Solutions Training  Manager develops, implements, and oversees strategic training and enablement programs that drive customer success and business value realization in the data processing, eDiscovery, and investigations domain. This role combines training excellence with business development acumen, serving as both an educator and strategic advisor who works closely with customer service, sales, and product teams. The ideal candidate understands that tailored training is not merely a support function but a key differentiator and revenue opportunity. This manager will identify customer needs, design bespoke training solutions, champion adoption initiatives, and build trusted relationships that generate customer advocacy and expansion opportunities.

Role Location :

This position will be based in our Herndon, co-located with Sales and CS teams. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the office for the remaining days of the week.

Key Responsibilities

Design and implement tailored training solutions : Create and manage specialized training content and programs that address specific customer workflows, use cases, and business challenges in eDiscovery and investigations. Ensure programs align with educational strategies, company goals, and measurable customer outcomes.

Drive customer onboarding and adoption : Lead comprehensive onboarding processes and product adoption programs that accelerate time-to-value, maximize feature utilization, and establish customers as champions of the solutions.

Identify business development opportunities : Assess customer maturity, identify capability gaps, and proactively recommend training initiatives and advanced programs that drive upsell, cross-sell, and expansion revenue. Position training as a strategic value-add that deepens customer relationships. Manage the pipeline and forecast of the training business.

Position training as a professional service offering : Work with sales and marketing to develop, package, and position customized training programs as standalone or complementary service offerings. Help customers understand the ROI of tailored training investments.

Collaborate across teams : Work cross-functionally with sales, customer success, product development, and delivery teams to align training efforts, gather customer feedback, and ensure training initiatives support broader business objectives.

Enhance program quality and techniques : Research and implement innovative training methodologies, technologies, and platforms to continually improve program effectiveness, customer experience, and measurable business outcomes.

Measure impact and drive continuous improvement : Monitor training program effectiveness through customer feedback, adoption metrics, and business outcomes. Provide strategic recommendations for program enhancements and scaling successful initiatives.

Build customer and partner relationships and advocacy : Develop deep relationships with training participants and stakeholders to understand evolving needs, establish credibility, and generate customer references and testimonials that support sales efforts.

Skills, Knowledge and Expertise

• Business acumen and consultative selling : Understanding of how to align training initiatives with customer business outcomes and ability to articulate training ROI to drive adoption of professional services offerings.
• Strategic planning and program development : Ability to create scalable, strategic training programs that address diverse customer needs and align with broader business objectives.
• Domain expertise or rapid learning : Knowledge of or demonstrated ability to quickly master data processing, eDiscovery, investigations, or adjacent technical domains.
• Cross-functional collaboration and relationship building : Exceptional communication and interpersonal skills to influence and collaborate with sales, customer success, product, and delivery teams; ability to build trust with customers and internal stakeholders.
• Training, instructional design, and professional services delivery : Demonstrated experience developing and delivering training programs, ideally in a complex, technical B2B environment or professional services setting.
• Customer focus and needs discovery : Commitment to understanding customer business challenges and talent for creating tailored solutions that drive measurable value and positive customer experiences.
• Program management and metrics orientation : Ability to design, manage, and measure training programs; comfort with data-driven decision making and accountability for program outcomes.
• Leadership and adaptability : Ability to guide and mentor team members, manage multiple concurrent initiatives, and adapt approaches based on customer feedback and market dynamics.

Knowledge and Expertise :

Desired Expertise :

Nuix is an equal opportunity employer including for Veterans and People with Disabilities. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

About Us

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

https : / / www.nuix.com /

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World.

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

See the bigger picture, faster.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, eDiscovery, regulatory compliance and insider threats.

Powered by AI.

Our solutions are powered by our patented data processing engine and enhanced with AI such as Natural Language Processing. Our AI capabilities super-charge our software to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage and even lives.

Love the role, but not the right fit for you? Know someone that might be awesome for this role?

We're always looking for talented people who want to make a real impact. If you refer someone and we successfully hire them, you'll receive a $1,000 gift card.

Send referrals to recruitment@nuix.com or message us on LinkedIn. T's & C's apply.

To all recruitment agencies : Nuix does not accept agency CV's unless we have an existing agreement. Please do not forward CV's to us, or our Nuix employees directly. Nuix is not responsible for any fees related to unsolicited resumes, or where there is not an agreement in place.