Call Center Agent - PRN / Evenings - Medical Center

Call Center Agent

At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties for this position include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation.

People Essential Functions :

• Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
• Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Demonstrates effective communication and customer service skills.
• Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all times.

Service Essential Functions :

Quality / Safety Essential Functions :

Finance Essential Functions :

Growth / Innovation Essential Functions :

Education :

Work Experience :

Licenses and Certifications - Required :

Knowledge, Skills, and Abilities :

Supplemental Requirements :

Company Profile :

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations : Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world. Houston Methodist is an Equal Opportunity Employer.