Job Description
Job Description
Description :
Patient Coordinator & Insurance Verification Specialist
Elite Smiles Orthodontics – Atlanta, GA
Are you organized, friendly, and passionate about helping patients feel at ease? Elite Smiles Orthodontics is looking for a Patient Coordinator & Insurance Verification Specialist to join our upbeat, patient-centered team! This dual-role position is perfect for someone who enjoys both connecting with people and handling the details that keep an orthodontic office running smoothly.
About Elite Smiles Orthodontics
At Elite Smiles, we believe every patient deserves a confident, healthy smile — and a fun, stress-free experience along the way. Our team works hard to create a welcoming, family-like atmosphere while delivering the highest standard of orthodontic care. We’re proud to be a trusted name in the Atlanta community and are looking for someone who shares our dedication to excellence and compassion.
What You’ll Do
Patient Coordination
- Greet patients and families with warmth and professionalism — you’re the first friendly face they see!
- Schedule, confirm, and manage appointments to keep the clinical schedule efficient.
- Answer phone calls, emails, and messages promptly and helpfully.
- Ensure all patient records are accurate and up to date.
- Guide new patients through the intake process and provide information about their orthodontic journey.
- Support treatment coordinators and the clinical team with administrative needs.
Insurance Verification
Verify orthodontic insurance benefits prior to patient appointments.Accurately enter insurance details into the practice management system.Communicate coverage, limitations, and financial responsibilities clearly to patients and families.Coordinate with insurance carriers to confirm eligibility and resolve discrepancies.Maintain organized records of verification and pre-authorization documentation.Collaborate closely with the financial and treatment coordination teams to ensure smooth case starts.What We’re Looking For
Prior experience in a dental or orthodontic front office (insurance verification experience strongly preferred)Strong understanding of dental and orthodontic insurance plans, benefits, and terminologyExcellent verbal and written communication skillsAttention to detail and accuracy in data entryAbility to multitask and stay calm in a busy environmentWarm, positive personality and genuine care for patient experienceFamiliarity with orthodontic softwareWhat We Offer
Competitive pay based on experienceHealth and dental benefitsPaid time off and holidaysOpportunities for continuing education and career growthSupportive, team-oriented work environmentThe chance to make a real impact on patients’ lives every dayRequirements :