Executive Head of CX — Enterprise SaaS, Seattle, Equity

An early-stage AI SaaS startup in Seattle is looking for a Head of Customer Experience to build and scale their CX function. This role, reporting directly to the CEO, is instrumental in shaping how they deliver value throughout the customer lifecycle. The ideal candidate will have over 8 years of experience in B2B SaaS, a strong background in customer success, and a passion for transforming employer healthcare management. A competitive salary of $200,000 - $250,000 plus equity and benefits are offered.

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