Student Services Analyst

Student Services Analyst

Job ID : 321850

Location : Estrella Mountain Comm College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$52,525.00 - $68,282.00 / annually, DOE

Grade

114

Work Schedule

Monday - Friday, 9am - 6pm

Summer Hours : Monday - Thursday, 7am-6pm

Schedule is based on the operational needs of the department and EMCC.

To best serve the students, department, and college, this position is fully in-person.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

Estrella Mountain Community College (EMCC) is hiring three (3) Student Services Analysts to support Academic Advisement. This position coordinates, administers and implements student academic advisement programs for an assigned Field of Interest (FOI) and / or specialty cohort(s) by providing operational planning, program management and evaluation, direct student service delivery, as well as problem-resolution, and technical assistance.

Essential Functions

30% - Academic Advising & Student Support

Provides professional-level academic advising to a caseload of students through individual and group sessions. Supports onboarding, retention, and degree completion by guiding students in goal setting, course selection, registration, and academic progress using PeopleSoft and other technologies. Advises on transfer pathways, certificate / degree options, and satisfactory academic standing.

30% - Holistic Student Engagement & Resource Connection

Identifies academic and co-curricular opportunities, including extracurriculars, study abroad, research, and internships. Consults with students to align options with their goals and interests. Serves as a primary liaison to connect students with academic and personal resources such as tutoring and counseling. Conducts proactive follow-up and monitors progress using reporting tools to ensure learning outcomes are met.

20% - Institutional Collaboration & Programmatic Support

Supports Guided Pathways and case management advising models through change management activities. Collaborates with academic units and student services across the college and district to enhance student success. Acts as a liaison to internal and external stakeholders. Coordinates with partners to promote programs and delivers training on advising-related topics. Interprets and communicates college and district policies.

10% - Orientation & Engagement Initiatives

Coordinates and participates in student orientation and engagement activities. Supports new and prospective students through information sessions, presentations, and outreach efforts. Collaborates with student organizations and campus partners to foster a welcoming and informed student experience. Develops and maintains program resources, informational materials, and communications to support student integration and success.

10% - Research & Professional Development

Research industry trends, best practices, and emerging technologies to enhance advising services. Attends meetings, training, and professional development sessions. Performs other duties as assigned, commensurate to the grade level of the position.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

a. Minimum one (1) year of experience providing academic and / or career advising in a college or university setting.

b. At least one (1) year of experience working with student services procedures (e.g., admissions, registration), utilizing Student Information Systems (e.g., PeopleSoft, Banner), and applying federal / state regulations (e.g., FERPA, course applicability).

c. One (1) year of experience implementing guided pathways and supporting academic program selection using fields of interest, particularly for specialized student populations (e.g., first-generation, adult learners).

d. One (1) year of experience tracking student cohorts and applying strategies to improve persistence, retention, and completion.

e. One (1) year of experience delivering presentations to large groups in public or educational settings.

f. One (1) year of experience using degree audit systems, advisement platforms, learning management systems (e.g., Canvas, Blackboard), and supporting specialized student populations.

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

Posting Close Date

Open until filled

Estimated first review on September 29, 2025

Must apply by 11 : 59 P.M. on September 28 , 2025 , to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321850&PostingSeq=1

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