Collector (Full Time)

Job Description

Job Description

STATUS : Full-Time / Non-Exempt

REPORTS TO : Collections Manager

LOCATION : Corporate Office

HOURS : 37.5 hours per week

COMPENSATION : The starting hourly wage for this position is expected to be $22.50 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.

SCHEDULE : Monday – Thursday, 8 : 30am-5pm, Friday 8 : 30am-6pm, Saturdays as needed

Position Overview

The primary function of a Collector is to recover money owed to the Summit for delinquent loan and share accounts. The objective is to collect payment from members by determining the appropriate contact method. All member contact must remain professional and comply with the Fair Debt Collection Practices Act. The Collector should make recommendations to the Senior Collector for referrals to third party vendors and utilize all available resources to effectively collect. Additionally, the collector is to be resourceful within the job duties assigned, to minimize The Summit’s exposure to delinquent obligations.

Essential Functions

• Maintain verbal and written contact with members and others associated with overdue obligations.
• Identify the reason for delinquency by contact with members.
• Attempt to cure delinquency by assisting member with payment arrangements.
• Recover funds owed to The Summit through all legal voluntary and involuntary means.
• Follow up daily on broken payment arrangement.
• Handle incoming phone calls and provide member service.
• Possess knowledge of the Credit Unions products and services.
• Document all conversations and actions accurately.
• Build relationships with members through cross selling when appropriate.
• Refer accounts to repossession agencies, attorneys, collection agencies, and reporting agencies, as appropriate.
• Contact other creditors to gain information about delinquent members (Skip Tracing).
• Counsel members with financial issues and refer to Balance when appropriate.
• Respond to ACDV and complete AUD via E-Oscar in a timely manner.
• Timely filing of notice of claims for deceased.

Other

Qualifications

Education / Experience : An equivalent combination of the following :

Skills

Abilities

Working Environment

EQUAL OPPORTUNITY EMPLOYER : The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.

Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines.