Customer Success Specialist

A company is looking for a Customer Success Specialist (Brazil).

Key Responsibilities

Respond to customer inquiries via chat, providing accurate and satisfactory answers

Assist in account setup and advocate for product features released by the partner

Document insights and recommend resources to improve partner workflows and customer experience

Required Qualifications

Experience in customer support and contact center environments

High proficiency in English, with a minimum C2 level on EFSET

Ability to manage multiple tasks and adhere to schedules

Understanding of key performance indicators and metrics

Ability to work independently in a remote setting with a compliant workspace