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Information Technology Support Specialist

Information Technology Support Specialist

Touro CollegeNew York, NY, US
30+ days ago
Salary
$50,715.00 yearly
Job description

Overview

Responsible for general technical support for students, faculty and staff of the Touro College of Osteopathic Medicine / Imaging School (1000+ users).

Responsibilities

Responsible for general technical support, to include, but not limited to as much of the following as possible :

  • Administers all smart-podiums, troubleshooting all Audio-Visual issues in lecture halls, labs and classrooms.
  • Respond to service tickets.
  • Performs installation, configuration, deployment and troubleshooting of desktop / laptop computers and peripherals
  • Administers Print Server and printing management software
  • Administers E-Mail listserv for faculty, staff and student body
  • Troubleshoots network (wired and wireless) related issues.
  • Technical support for Medical Simulation Machines.
  • Assists students and instructors with Canvas and clicker issues.
  • Assist students with Exam issues
  • Troubleshoot Zoom issues.
  • Other duties as required

Qualifications

Education / Experience

  • Bachelor of Science preferred.
  • At least 3 years of IT experience.

    • Knowledge / Skills / Abilities

  • Demonstrated proficiency in communication (written and verbal) required
  • Customer service and team orientated required
  • A high degree of interpersonal competency : professionalism, diplomacy, judgement and discretion required
  • Demonstrated ability to develop positive and cooperative relationships with students, faculty, and colleagues required
  • Networking, DNS, DHCP, LDAP, TCP / IP
  • Knowledge of Windows Workstations / Servers, Linux Servers (preferred) and Mac OSX.
  • Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook
  • Basic understanding of Audio-Visual equipment.
  • Internet research

    • Physical Demands

  • Extensive time sitting and standing
  • Ability to lift 10 lbs.

    • Job location : 230 W 125th Street

    Maximum Salary

    USD $50,715.00 / Yr.

    Minimum Salary

    USD $40,572.00 / Yr.

    Touro University offers a  comprehensive benefits package for full-time employees which includes :

  • Full range of Health Plans Medical Plans (choice of EPO, PPO, High Deductible HSA) Flexible Spending Accounts (FSA) Dental Plans (PPO & HMO) and Vision Plan
  • Dependent Care and Transit Programs
  • Life Insurance, AD&D and Voluntary Supplemental Life Insurance
  • Short-term and Long-term disability programs
  • Retirement Plan (403b) - matching contribution up to 5% for eligible / enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
  • Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
  • Employee Assistance Program
  • Early-Release Fridays (upon approval)
  • Generous Paid Time Off Vacation, Sick Leave, Personal Leave & Floating Holiday Annual Holiday Schedule