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Automotive Warranty Claim Data Lead

Automotive Warranty Claim Data Lead

StellantisAuburn Hills, MI, United States
13 hours ago
Job type
  • Full-time
Job description

The Automotive Warranty Claim Data Lead is a critical role responsible for driving data informed decisions across the organization by leading the collection, analysis, and reporting of automotive warranty claim data. This position will lead efforts to identify emerging quality issues, forecast warranty costs, and provide actionable insights to Engineering, Quality, Service, and Finance teams to improve product reliability and minimize warranty expenditure. The Data Lead will also be responsible for the integrity and strategic use of the core warranty database.

Key Responsibilities :

Data Strategy & Analytics Leadership :

  • Lead the development, implementation, and maintenance of advanced analytical models (e.g., predictive models, time-series forecasting) to project future warranty claims, failure rates, and cost trends.
  • Spearhead deep-dive analysis on complex warranty datasets to uncover root causes of product failures, identify anomalies, and detect potential over repair
  • Develop and manage the overall data governance strategy for the warranty claims database, Palantir / MAP, to ensure data accuracy, consistency, and reliability across

all reporting and analytical platforms.

  • Design, build, and maintain intuitive data dashboards and Key Performance Indicators (KPIs) to monitor group warranty goals, claim trends / broken clean points, and product reliability for all relevant stakeholders.
  • Reporting & Cross-Functional Collaboration :

  • Prepare and present regular, comprehensive reports on warranty performance, cost drivers, and key findings to senior management, including executive-level summaries.
  • Collaborate cross-functionally with Quality, Engineering, Manufacturing, and Service teams to translate data insights into concrete product or process improvements.
  • Provide actionable intelligence to the Technical Service team, enabling faster resolution of recurring and high-cost failure modes in the field.
  • Support the Finance and Accounting departments with accurate warranty cost accruals, budget forecasting, and financial reporting based on data-driven projections.
  • Process & System Improvement :

  • Identify opportunities to leverage advanced technologies, such as Machine Learning or AI, to enhance data mining, claims validation, and root cause analysis processes.
  • Act as the subject matter expert and system administrator for key warranty and data platforms (e.g., Global Warranty Management System, BI tools, data warehouses).
  • Champion continuous process improvement within the warranty data workflow, seeking to automate data pipelines and streamline reporting to improve efficiency.
  • Ensure all data handling and reporting complies with company policies, legal requirements, and industry standards.
  • Our Benefits - Designed with You in Mind

    Comprehensive Health & Well-being Coverage

    From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

    Generous Paid Time Off

    We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

    Competitive Retirement Savings Plans

    We help you plan for the future with :

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute
  • Income Protection & Insurance Options

    Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

    Company Vehicle Lease Program

    Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

    Family Building Benefit

    We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

    Support for Your Growth and Giving Back

    We believe in investing in your future and your passions :

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community
  • And so much more!

    When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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    Automotive Warranty • Auburn Hills, MI, United States

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