Assistant Director of Food & Beverage

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The Sonnenalp is looking to hire a Full-Time Year Round Assistant Director of Food and Beverage.

Typical Schedule : 5 days a week, variable hours; weekends and holidays are a must.

Primary Purpose of Position

Assists in leading the Sonnenalp Hotel's food and beverage operation, including Restaurants / Bars, Room Service, and Banquets / Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of Sonnenalp service strategy and brand initiatives. The position ensures the food and beverage / culinary operation meets the Sonnenalp customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department under the direction of the Food and Beverage Director. Delivers products and services to meet or exceed the guest's needs and expectations.

Essential Duties and Responsibilities

Lead and motivate the F&B team to ensure exceptional service and operational consistency.

Assist with the full employment cycle, including recruiting, hiring, training, and performance reviews for hourly and managerial staff.

Coach, counsel, and discipline employees while setting clear goals and priorities.

Participate in the F&B succession planning process by designing and following up on employee growth and development plans.

Ensure all staff adhere to uniform and grooming standards.

Monitor and analyze guest satisfaction to continuously improve service and maximize return guests.

Proactively resolve all customer complaints and ensure a "hands-on approach" by covering for restaurant managers on the floor as needed.

Conduct daily quality control and uphold Leading Hotels of the World (LHW) standards, assisting in action planning and training.

Work with the Director of Culinary to monitor food and beverage quality, presentation, and timing based on guest feedback.

Manage all F&B operations with a focus on quality, product, and consistency.

Oversee scheduling and use productivity reports to maintain labor cost controls.

Assist in annual budget and financial planning, including managing revenues, payroll, and expenses.

Supervise regular inventories and maintain cash / void controls for all points of sale.

Ensure all outlets and back-of-house areas meet hotel and local sanitation standards.

Maintain key control for all F&B areas and work with the purchasing department to secure all food and liquor storage.

Provide input on menu creation and execution, including pricing, portion, and beverage pour controls.

Work with the F&B team to develop creative sales and marketing programs to increase revenue.

Assist in planning and executing special events like Oktoberfest and holiday functions.

Attend Banquet Event Order (BEO) meetings to ensure all functions are properly prepared and executed.

Partner with the Accounting and Sales departments on billing, pricing, and cost controls.

Participate in various resort committees, such as Safety and Training, as needed.

Conduct Manager on Duty (MOD) shifts as assigned and assume the responsibilities of the Director of Food and Beverage in their absence.

Education / Experience

• College Degree required, preferably in Hospitality or Restaurant Management
• Minimum 3 years' experience as a Food & Beverage Manager, preferably in a Hotel / Resort setting
• Must have demonstrated leadership abilities
• Must have experience in leading a busy / high–volume multi-outlet F&B operation

Special Skills

Essential Physical Requirements

Benefits

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