Shift Leader
You will help manage and maintain the Resale Store locations by overseeing logistics, donations, sales, managing trainees, assisting the Store Manager by implementing policies and procedures, and developing donor and volunteer relations. Please note that while this position works closely with Our House, Inc., the employer is the Resale Store, a separate entity wholly owned by Our House, Inc.
What Youll Do :
- Support the Store Manager in developing store procedures and donor relations and fill in when needed in their absence
- Open and close either or both resale store locations when needed, including operating the security alarm system
- Assist in creating schedules and organizing the day-to-day administrative needs
- Support the development and implementation of proactive loss prevention and asset protection strategies
- Manage, oversee, train, and cooperate with employees, job trainees, and volunteers
- Maintain high morale and coaching standards with all trainees and volunteers
- Provide support or assistance to customers and donors, including complaints or inquiries
- Accept donations in-store and assist with donation pick ups as needed
- Operate cash registers, credit card machines, and point of sale system when needed
- Sort and price merchandise in a timely manner
- Ensure proper documentation of sales, expenses, and donations
- Manage, organize, and clean store spaces to enable proper presentation of merchandise and enactment of promotional and seasonal activity
- Assist in organizing and leading onboarding for large volunteer groups and individual staff members
- Provide support in hiring employees and recruitment efforts for volunteers
- Conduct other duties as assigned to fulfill Our Houses mission
What Youll Bring :
Strong verbal and written communication skills, persuasive communication with excellent interpersonal and multidisciplinary project skillsAttention to detail, excellent organization and time management skillsBasic computer skills. Experience with Google Workspace is preferredHigh-quality customer service skills, patience, and problem-solving skillsExperience in retail, sales, marketing, and management is preferredAbility to work effectively in collaboration with diverse groups of peoplePassion, integrity, and a positive attitude and be mission-driven and self-directedMust be trustworthy, hard-working, positive, a team-player and dedicated to the mission of Our HouseRequirements :
Minimum of a high school diploma or equivalentWillingness to drive a large box truck up to 16 feet long is preferredMust be able to perform basic mathematical calculationsMust be able to lift 15-50 pounds on a regular basis with team or mechanical assistanceMust be able to remain in a stationary position for long periods of timeMust be able to work flexible hours or scheduleMust have reliable transportationMust be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screenBenefits & Perks :
Visit our careers page for more information on benefits and perks! Our House is a drug-free workplace. Our House is an equal opportunity.