Chief Architect

Job Description

Job Description

About SugarCRM

From the very beginning, SugarCRM had a unique vision : to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed. Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work. We care about work / life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place. Learn more about SugarCRM careers and how you can be part of our journey.

This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.

Where You Fit In :    SugarCRM is seeking a strategic, technically fluent, and business-minded transformation focused leader to serve as our Chief Architect. This role is ideal for a systems thinker who can translate business strategy into actionable technology strategy shaping the architecture that powers SugarCRM’s next decade of innovation.

SugarCRM is in the midst of a multi-year platform modernization, transitioning from a monolithic application architecture to a cloud-native, microservices-based platform on AWS. This role will lead the architectural strategy for this transformation, including :

Parallel operation of legacy and modern systems during migration

Gradual migration of customers and capabilities while maintaining business continuity

Defining the target state architecture while pragmatically managing the transition path

Balancing technical debt reduction with new capability development

This is a transformation role, not a steady-state architecture position.

The Chief Architect will lead the architecture function, define the north star for our platform evolution, and ensure that technology decisions accelerate our business objectives. The ideal candidate brings a rare blend of strategic clarity, deep technical judgment, and leadership presence capable of influencing across the executive team and inspiring a global team of architects and engineers.

The Impact You Will Make :

• Lead architectural governance including approval authority for major design decisions.
• Partner with executives and functional leaders to understand business goals and translate them into a coherent, prioritized, and executable technology roadmap.
• Establish and evolve a clear architectural blueprint that aligns with business priorities, product direction, and operational realities, including defining the migration path from legacy monolithic architecture to cloud-native microservices.
• Provide architectural guidance and financial rationale for key technology bets, ensuring scalability and long-term return on investment.
• Build, mentor, and empower a team of domain architects across application, data, integration, and infrastructure disciplines, growing from 1 to approximately 5 architects within the first year.
• Implement frameworks for decision-making, technical standards, and measurable architectural health indicators.
• Establish and lead architectural standards, principles, and review processes that balance agility with long-term maintainability and scalability.
• Partner closely with engineering and cloud leadership to ensure architecture decisions accelerate product development and drive operational excellence.
• Guide modernization efforts including cloud-native design, microservices evolution, event-driven architectures, and API strategy, with specific focus on managing parallel operations of legacy and modern systems during the transition.
• Ensure consistency across systems, from customer-facing applications to internal services, data pipelines, and analytics platforms.
• Work with Product Management, Security, Product Support, and Cloud Operations to ensure platform evolution aligns with business needs, compliance, and customer expectations.
• Translate complex technical strategies into clear narratives for executives, engineers, partners, and customers.
• Contribute architectural guidance to major initiatives such as platform convergence, and AI-driven product capabilities.
• Define key metrics for architecture effectiveness and ensure continuous improvement through feedback loops and technology assessments.

What You Will Bring

Expected salary range, depending on experience.

There is also an annual bonus with this role.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.

Benefits and Perks :

Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks :

If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov / E-Verify.

#LI-Hybrid

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.