Regional Care Coordinator

A company is looking for a Regional Care Coordinator to manage member experiences related to transportation services.

Key Responsibilities

Act as a liaison between health plan clients, members, and partners to ensure superior care coordination

Monitor and confirm trip details, providing support and resolving any issues related to transportation

Document escalations and maintain compliance with KPIs and contract requirements

Required Qualifications

High school diploma or G.E.D. equivalent

9 months of experience in a Customer Care Representative role or similar healthcare case management experience

Proficient computer skills, including Microsoft Outlook, Word, and Excel

Ability to work in a fast-paced environment and manage multiple tasks

Understanding of medical terminology preferred