Water System Service Technician / Plumbing Trainee

Mr. Rooter Plumbing turns "no industry experience" into a noble, long-term career

Performance pay with full benefits. $80,000 a year and up is a reasonable expectation. See more at the bottom of the listing.

Would you prefer a career where you go home each night knowing that your work restored another person's quality of life?

If we asked your old coach to describe you would they say, "most hustle on the team?" Would you like to be paid for that work ethic and the measurable results that you control instead of your number of years on the job or who you know?

Are you a courteous professional who would relish partnering with your colleagues in the office and in the field to add another customer comment like this to the team's collection of 3,000 five-star reviews?

Mr. Jim & Mr. Cody were very prompt, professional, and very knowledgeable. They were patient and listened to my needs. They inspected the problem and then went on to solve my problem. They also offered suggestions as to solve issues that are causing this problem. They were very neat and kind with their time. I was very impressed and comfortable having them in my home. (Google Review)

At Mr. Rooter Plumbing of Portland & Vancouver we protect the health of our community through the most professional resolution of water and wastewater system problems. Every team member plays an expert role. And 80% of our team had no plumbing industry experience before they joined us. If you bring high character and ambition we will welcome you into a noble, long-term career and coach you to become an industry expert.

What Mr. Rooter Plumbing expects of the Service Professional

The role of the Service Professional is to diagnose and correct plumbing, drain, and sewer problems and to deliver an outstanding customer experience. Service Professionals use their Mr. Rooter vehicle to independently visit several customers daily throughout the greater Portland and Vancouver metropolitan area as assigned by the Dispatcher. Primary responsibilities include :

• Follow the Mr. Rooter system to earn trust, diagnose residential plumbing and drain problems, and present multiple options with up-front pricing for customer approval before starting any work.
• Perform the repair work with excellence using hand tools, fiber optic inspection cameras, electric drain cleaning machines, high-pressure drain cleaning machines, and occasionally a jack hammer as taught during on-the-job training.
• Collaborate with Mr. Rooter Journeyman Plumbers and assist them when a diagnosis of a customer's water system problem reveals the need for a licensed plumber. Remain current on plumbing code through in-house continuing education.
• Embrace a technology-based, data-rich way of work. The one tool used on every job is a networked iPad for customer presentations and for data collection to support self-evaluation and performance coaching.
• Achieve or exceed productivity targets while delivering outstanding customer service

The ideal candidate brings these attributes and experiences :

How Mr. Rooter Plumbing supports the Service Professional

The Service Professional will join a supportive team with a Field Supervisor who has served at Mr. Rooter for 6 years and an Operations Manager with 18 years at our company. Both are accessible instantly with a phone or video call from the jobsite. In addition to supportive management Mr. Rooter provides the tools and equipment required to succeed :

Total compensation and benefits include :

Apply today to learn more and explore whether Mr. Rooter Plumbing is the right place for your new start.

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