Summary
The Assistant Manager assists and consults the Store Manager on overall operations and administrative duties, determining methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department, upholds policies and procedures, and is passionate about providing outstanding customer service and promoting merchandise. In the Store Manager's absence, the Assistant Manager assumes supervisory control and is trained in Store Manager Responsibilities.
Responsibilities
- Assist the Store Manager in controlling store assets.
- Consult the Store Manager on action plans to achieve departmental and store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
- Assume responsibility for the entire store in the absence of the Store Manager.
- Assist in personnel recruiting, training, and evaluation.
- Provide guidance to employees and customers across all departments.
- Monitor inventory, sales statistics, and expenses to ensure profitability.
- Direct staff to meet department standards.
- Keep the Store Manager informed about inventory movement and customer trends.
- Maintain quality customer service.
- Perform general administrative duties as needed.
- Deliver extraordinary customer service highlighted in the customer service manual, helping customers as they enter the store and during peak periods.
- Promote and sell services and merchandise provided by Hibbett I City Gear.
- Uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
- Protect company assets and financial information by ensuring effective internal control procedures and informing management of potential fraud risk.
Supervisory Responsibilities
Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, directing work, and resolving problems.
Qualifications
Experience working in a retail environment, preferably in footwear and athletic apparel.1-3 years of customer service experience.Excellent interpersonal and communication skills.Ability to work in a fast-paced environment.Ability to assist in managing a team and keep up with overall goals and profits.Self-starter with initiative to take on important tasks without being asked.Strong attention to detail and ability to handle multiple tasks simultaneously and with precision.Team-player, passionate about outstanding customer service and selling merchandise.Location : Los Angeles, CA 01541
Hourly $21.00 – $21.00
Job Title : Assistant Manager
Department : Operations
FLSA Status : Non-Exempt
Reports To : Store Manager
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