Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This position offers the potential for long-term employment and is ideal for someone with strong computer skills, a positive attitude, and the ability to work both independently and collaboratively. If you excel in providing exceptional customer support and have experience in scheduling and order management, we encourage you to apply.

Responsibilities :

• Manage inbound and outbound customer calls with professionalism and efficiency.
• Address customer inquiries and provide timely solutions to ensure satisfaction.
• Accurately create and update sales orders for service and installation requests.
• Coordinate and schedule service appointments and installations with customers and builders.
• Maintain accurate records by entering and updating data in relevant systems.
• Prepare customer invoices and quotes with precision and attention to detail.
• Communicate effectively through email correspondence to address inquiries and follow up on orders.
• Utilize Microsoft Excel and other software tools to manage and analyze data.
• Collaborate with team members to ensure smooth operations and meet customer needs.
• Learn and adapt to internal systems and processes, demonstrating a proactive approach to training and development.
• Proven experience in customer service or call center environments.
• Proficiency in Microsoft Excel and Word, with the ability to navigate various web portals.
• Strong organizational skills and attention to detail for managing orders and schedules.
• Excellent verbal and written communication skills for interacting with customers and team members.
• Ability to handle multiple tasks efficiently while maintaining a friendly and goal-oriented attitude.
• Self-motivated and capable of working both independently and as part of a team.
• Experience in order entry, data management, and scheduling appointments.
• Willingness to learn new systems and adapt to evolving processes.