Technical Support Specialist

A company is looking for a Technical Support Specialist for the LATAM region.

Key Responsibilities

Efficiently manage tickets and escalations through Jira and Slack

Diagnose, troubleshoot, and resolve complex technical issues

Collaborate with product, engineering, and global teams to enhance support processes

Required Qualifications

3+ years of experience in diagnosing and troubleshooting technical issues

1+ year of experience in Customer Support roles

Experience with SQL, RESTful APIs, and debugging tools

Basic scripting knowledge and ability to read code

Familiarity with ticketing systems for issue tracking