Customer Service / Case Setup Specialist

Beacon Hill Associates is seeking a Customer Service & Case Setup Specialist for a contract-to-permanent position located in downtown Atlanta, GA.

This role supports a respected organization in the legal and financial services industry, assisting with the setup and administration of client case files. The ideal candidate is detail-oriented, professional, and eager to contribute to a team that values accuracy, efficiency, and integrity. This position is perfect for someone who enjoys a structured environment, client interaction, and data-focused administrative work.

Daily Duties :

Serve as the first point of contact for incoming calls, emails, and visitors.

Provide excellent customer service to clients, attorneys, and outside parties, ensuring inquiries are handled professionally and efficiently.

Enter and maintain detailed case records within internal systems, including client, creditor, and payment information.

Review legal and financial documents for completeness and accuracy, flagging any discrepancies for follow-up.

Manage daily reporting and maintain case tracking documentation.

Greet visitors and assist with mail, packages, and deliveries.

Keep the reception and front desk area organized and presentable.

Support internal staff and departments with general administrative needs.

Ideal Candidate :

High school diploma required; college degree preferred.

2+ years of experience in administrative, data entry, or customer service roles - experience in legal, finance, or professional services environments a plus.

Excellent attention to detail and strong organizational skills.

Professional communication skills (written and verbal) and a calm demeanor under pressure.

Proficient in Microsoft Word and Outlook; comfortable learning specialized software systems.

Dependable, punctual, and adaptable with strong problem-solving skills.

Professional appearance required; no visible tattoos or facial piercings.

Additional Details :

Pay Rate : $21 / hour

Schedule : Monday-Friday, 7.5 hours / day (flexible start between 6 : 00 AM and 8 : 00 AM; office closes at 4 : 00 PM)

Environment : Onsite, professional office setting

Dress Code : Business professional

Parking / MARTA : $60 monthly stipend provided (MARTA preferred)

Training : On-the-job training provided

Career Path : Growth opportunities and internal promotion potential

Reports To : Finance Supervisor

Start Date : ASAP

Process :

Virtual interview with hiring manager

Onsite interview with team

Closing Statement :

If you're a detail-oriented professional who thrives in a structured, client-focused environment and wants to build your career in the legal and financial services field, apply today through Beacon Hill Associates !

Beacon Hill is an equal opportunity employer and individuals with disabilities and / or protected veterans are encouraged to apply.

California residents : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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https : / / jobs.beaconhillstaffing.com / eeoc /

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of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile :

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties / disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting

www.bhsg.com

Benefits Information :

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)