Senior IT Support Associate

Join to apply for the Senior IT Support Associate role at Attentive

Join to apply for the Senior IT Support Associate role at Attentive

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit or follow us on LinkedIn , X (formerly Twitter), or Instagram .

Attentives growth has been recognized by Deloittes Fast 500 , Linkedins Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

As a Senior IT Support Associate, youll serve as the primary IT contact for our San Francisco office. Youll own frontline support, manage hardware logistics, and contribute to IT roadmap initiativesall while maintaining high standards of responsiveness and execution. Youll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects. Youll also partner closely with IT teammates and your manager based in our New York office, ensuring seamless support coverage and alignment across coasts.

This hybrid role requires on-site presence Tuesday through Thursday from 8 AM to 5 PM.

Attentive is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1 : 1 messages that truly resonate.

With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit or follow us on LinkedIn , X (formerly Twitter), or Instagram .

Attentives growth has been recognized by Deloittes Fast 500 , Linkedins Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

About the Role

As a Senior IT Support Associate, youll serve as the primary IT contact for our San Francisco office. Youll own frontline support, manage hardware logistics, and contribute to IT roadmap initiativesall while maintaining high standards of responsiveness and execution. Youll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects. Youll also partner closely with IT teammates and your manager based in our New York office, ensuring seamless support coverage and alignment across coasts.

This hybrid role requires on-site presence Tuesday through Thursday from 8 AM to 5 PM.

What Youll Accomplish

• Act as the go-to IT lead for the SF office, supporting AV, network, hardware, and access issues
• Resolve support tickets in Jira Service Management promptly, meeting SLA targets
• Ensure 100% on-time laptop delivery and provide hands-on support for new hire onboarding
• Manage asset workflows : process Retriever returns, maintain inventory, and handle e-waste
• Participate in 2-week sprint planning, owning 12 mini-projects per cycle
• Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
• Keep tickets and documentation up to date to ensure visibility and cross-team alignment
• Identify and drive process improvements to increase team efficiency and user satisfaction

Your Expertise

You'll get competitive perks and benefits , from health & wellness to equity, to help you bring your best self to work.

For US based applicants :

Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each others champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentives success

Learn more about AWAKE, Attentives collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Advertising Services

Referrals increase your chances of interviewing at Attentive by 2x

Sign in to set job alerts for Senior Information Technology Associate roles.

Associate Director, IT Business Relationship Management (Compliance)

Associate Director, Global Category Lead - IT

Senior Associate, Technology Industry Group- Private Equity

San Francisco, CA $100,000.00-$170,000.00 4 days ago

San Francisco, CA $105,375.00-$211,500.00 2 days ago

Senior Director & Associate Partner, IT Strategy Consulting, State & Local Government, ERP or Medicaid

Senior Delivery Consultant - Application Modernization, AWS Professional Services

Sr Delivery Consultant - Database Modernization, Professional Services, Application Modernization Lab

Senior Delivery Consultant - Application Modernization, AWS Professional Services

Senior Delivery Consultant - Application Modernization, AWS Professional Services

San Francisco, CA $138,200.00-$239,000.00 3 days ago

IT Support Technician Associate (Fall 2025)

Technical Research Associate - AI (Eastern Standard Time)

San Francisco, CA $26.00-$29.00 2 months ago

San Francisco, CA $125,000.00-$145,000.00 1 day ago

IT Audit Experienced Senior, IS Assurance

San Francisco, CA $82,000.00-$130,000.00 2 weeks ago

Technology Modernization - Oracle Technical Senior Associate

Volunteer : Technical Onboarding Specialist

IP Litigation Senior Associate - Technology

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr