Operations Excellence Manager - DAYS

Operational Excellence Manager

The Operational Excellence Manager leads the OE team in driving efficiencies throughout the National Visa Center. The OEM collaborates with the Change Manager to analyze data, prepare reports, make recommendations, provide briefings as needed, and help drive performance improvement through measurement, analysis, and continuous process improvement activities. The Operational Excellence Manager reports directly to the Change Manager and plays a crucial role in the management of process improvements that support functions of the Center.

Here's why we want you to consider LDRM : + Purpose : This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you. + Growth : You will learn things you never knew and when the opportunity arises, you'll be ready to move up we LOVE to promote from within. + Protection : Health, dental, vision, tuition reimbursement, 401(k) and more. + Relaxation : Paid time off, including federal holidays.

Responsibilities

• Identify areas of improvement for products, processes or services.
• Supervise the activities of the OE team.
• Collaborate with the Change Manager to set the priorities of the OE team.
• Analyze and benchmark specific processes to support improvements.
• Identify process efficiencies across contract operations.
• Analyze system inefficiencies and recommend changes for improvement.
• Develop tools that support existing or new processes.
• Research data and best practices for contract processes.
• Prepare reports using Power BI.
• Prepare spreadsheets using MS Excel.
• Prepare analytical reports and proposals.
• Perform other duties and responsibilities as assigned.

Qualifications

Physical Demands & Work Environment

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus. Requires periodic work on the production floor, facilitating workshops, and computer time analyzing data. Mainly office but may also include all other work environments as required. Periodic coverage on both shifts is expected at times, but is largely focused on first shift activities.