Receptionist

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The Receptionist manages front desk operations and provides administrative support within a physician practice or center. You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guidelines. You will report to the Center Administrator.

Job Responsibilities:

1. Greet patients and visitors in person and by phone
2. Schedule and manage patient appointments, coordinating with medical staff
3. Maintain and update patient records in EMR and CRM systems
4. Process billing, update patient accounts, and collect copayments
5. Answer calls, respond to inquiries, and provide general information
6. Keep the reception area clean, organized, and well-stocked
7. Assist with office tasks such as ordering supplies, managing inventory, and arranging courier services
8. Make decisions within defined parameters for work expectations, quality standards, and timing

Required Qualifications:

• One year or more of healthcare experience, we will also consider candidates with strong customer service backgrounds (such as retail, hospitality, or call centers).
• Commitment to enhancing patient experience and care
• Strong customer service and phone skills.
• Collaborative and positive team player.
• Efficient multitasking in a fast-paced setting.
• Detail-oriented and highly organized.
• Skilled in Microsoft Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• 1+ years of experience with value-based care models
• Knowledge of medical terminology
• Experience with EMR systems
• Bilingual in English and Spanish

Working Hours: Monday Friday 8:00 to 5:00

Location: Onsite at Jacksonville, FL/Conviva Beach Blvd

Additional Information: This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours: 40

Pay Range: $38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.