Business Process Consultant

A company is looking for a Financial Issue Management Consultant.

Key Responsibilities

Lead execution of the Issue Management playbook and ensure timely resolution of major issues

Coordinate responses to major issues within Commercial Payments and document root causes

Facilitate daily Issue Management calls and collaborate with operational teams to meet resolution goals

Required Qualifications

3+ years of experience in account management, operations, or call center roles

3+ years of proficiency in Microsoft Office, including advanced functionalities

1+ years of experience with ServiceNow

1+ years of experience in a payer organization, with knowledge of Medicare and Medicaid regulations