Disaster Recovery Services Case Manager

The Salvation Army Midland Headquarters is looking for a Disaster Recovery Services (DRS) Case Manager for our Cape Girardeau Corps. This individual will provide case management services for disaster survivors. These services include rapid response contact with clients and periodically repeated contacts, including local travel, to meet clients' material needs, collaboratively set client recovery goals and plans, inform clients of emerging resources and resolve system impediments, provide referrals to other disaster and non-disaster services.

This is a full-time, 40 hours per week, $44,000.00 per year. DRS funding availability. This is a 13-month employment opportunity funded through the DCMP Grant, that will start on 6 / 01 / 2025 and end on 7 / 23 / 2026.

701 Good Hope St., Cape Girardeau, MO

Essential Functions

• Provide disaster recovery services to persons temporarily residing in community settings including motels, shared homes, and other housing situations.
• Determine eligibility and assess survivors' disaster-related needs utilizing the prescribed Tier of Need framework, complete disaster intake form(s) and records, provide disaster-related financial assistance, and record disaster-related case management services according to prescribed agency guidelines, including regular updates to case files, Coordinated Assistance Network management information system, and other documentation mechanisms.
• Implement long-term case management planning services, which will include individualized disaster recovery plans, with disaster survivors leading to the elimination of disaster-related needs; setting mutually agreeable client recovery goals to restore the client to the previous level of functioning, and regularly monitor client progress through regular communication with the client to identify action steps completed, barriers encountered, and outcomes achieved.
• Input client and client-related information into The Salvation Army Information Management System (SIMS). Information will be entered in a timely manner and with accuracy. Data may also be entered into The America Red Cross CANS system.
• Provide disaster and non-disaster information and referral services, assist clients to understand the resources available to them refer clients to resources, facilitate clients to obtain these resources, and track their participation in these resources.
• Assist as a liaison between clients, The Salvation Army, and other agencies when necessary.
• Record agency spending on clients and provide timely and correct statistical data and reports.
• Maintain confidentiality, comply / enforce proper client boundaries, and comply with Safe From Harm guidelines.

Education and Experience

Bachelor's degree with one-year related work experience. A combination of training and experience will be considered. Must have good communication skills and an ability to work with diverse cultures. Strong leadership style and good organizational skills required. Commitment to carry out The Salvation Army mission is essential. Knowledge of The Salvation Army and Government, State, and community resources is helpful.

Preferred Qualifications

Reliable transportation, a valid Driver's License, and the ability to pass The Salvation Army Motor Vehicle Report screening

Physical and Work Environment Requirements

Must be capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Occasionally lifts 24 pounds. Most work will be indoors in a temperature control environment. However, occasional outdoor travel is required in the summer and winter.