Project Implementation Manager

What your role will involve :

The Project Implementation Manager plays a critical role in leading and supporting implementation activities and developing protocols for new clients, upselling existing clients, and expanding lines of business, under the guidance of the Director of Business Implementation.

Work Environment : This is a hybrid role available to candidates who are located within 40 miles of an MTM office.

Your Responsibilities :

• Oversee and support the implementation phase for onboarding new clients and upselling services to existing clients, including defining project scope, developing project plans, allocating resources, and establishing timelines.
• Timely escalate any implementation concerns along with potential solutions.
• Collaborate with the Implementation team in planning and managing implementation tasks.
• Attend internal and external implementation meetings, documenting and communicating formal meeting minutes.
• Assist in tracking internal and external deliverables associated with implementation.
• Prepare internal and client-facing correspondence, reports, and presentations.
• Manage the delivery and analysis of post-implementation surveys.
• Gain a comprehensive understanding of the managed care and non-emergency transportation (NEMT) industries.
• Be knowledgeable about all MTM operations and product lines, including those in development.
• Engage in ongoing training through MTM or other resources to enhance your knowledge base.
• Build and maintain strong collaborative relationships with all internal departments at MTM.
• Communicate effectively with external clients and internal teams.
• Cultivate and maintain strong relationships with clients.
• Complete special projects as assigned.

Qualifications :

Experience, Education & Certifications :

Preferred Qualifications :

Skills Required :

What We Offer :

Salary Range : $84,640 - $110,000

This reflects the base salary range based on current national market data. Actual compensation may vary based on location, skills, experience, and other relevant factors. We encourage you to apply even if you feel you may not meet all the requirements.

Equal Opportunity Statement : MTM is committed to equal opportunity in employment. We consider qualified candidates with a criminal history in accordance with applicable local, state, and federal laws. For accommodations, please contact MTM's People & Culture team.

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