Patient Services Assistant II - Spanish-Speaking Preferred (Open & Promotional)

Salary : $63,232.00 - $79,060.80 Annually

Location : County of San Mateo, CA

Job Type : Various

Job Number : E412BA

Department : San Mateo Medical Center

Opening Date : 08 / 13 / 2024

Bargaining Unit : 37

Description

County of San Mateo is looking for customer service-oriented individuals to join our team. Patient Services Assistants perform a variety of duties, which may include interviewing and registering patients, managing patient appointments, explaining available coverage plans, financial screening, verifying insurance, using a computer to enter and retrieve data, assigning appropriate codes and processing billing documents, receiving payments for medical services, maintaining accurate records, and acting as receptionist to assist and respond to patient inquiries. Patient Services Assistant positions are located in the various divisions of the Health System, including San Mateo Medical Center and Clinics, Behavioral Health and Recovery Services, Family Health, and Public Health.

Specific positions may require evening, weekend, holiday, or rotating shift work. Some positions may require bilingual skills. Fluency in both English and Spanish is required to be considered for a bilingual position.

NOTE : The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following :

• Answering and keeping detailed records of a high volume of incoming calls, completing reminder calls, and scheduling appointments over the phone.
• Educating and assisting incoming patients with registration, appointment information, insurance, and wait times.
• Registering / pre-registering new and existing patients.
• Adding and removing patient charges and diagnoses.
• Verifying patient eligibility.
• Documenting, recording, and entering patient appointments, billing information, insurance plans, and other confidential information in Electronic Medical Records and billing programs.
• Collecting payments from patients in person and through online billing services.
• Updating and maintaining accurate records in Electronic Medical Records, billing programs, and onsite filing system.
• Generating detailed confidential reports and filling out authorization forms.
• Assisting Patient Services Supervisor and Clinic Manager with assorted clerical office duties.

Qualifications

Knowledge of : Policies and procedures related to medical patient services, insurance and billing area to which assigned; medical terminology as related to office support work; office practices and procedures, including filing, reception and the operation of standard office equipment; basic business data processing principles and the use of word processing or computing equipment; business arithmetic; and basic recordkeeping principles and practices.

Skill / Ability to : Perform accurate and detailed patient services office clerical work; prioritize work and coordinate several activities; operate standard office equipment, including a word processor and computer terminal; use initiative and sound independent judgment within established guidelines; work effectively with difficult people, including very sick or uncooperative patients; organize and maintain accurate files and records; make accurate arithmetic calculations; establish and maintain effective working relationships with those contacted in the course of the work; and understand and carry out oral and written instructions.

Note : Specific positions may require the ability to type at a rate of 40 net words per minute from printed copy.

Education and Experience : Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is :

Application / Examination

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help / limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department.

Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of a auto-scored relevant Training and Experience (T&E) evaluation (weight : pass / fail) based solely on the candidate's responses to the supplemental questions, followed by a standard, multiple-choice Civil Service Computer-Based Written Examination (weight : 100%). Applicants who meet the minimum qualifications are not guaranteed advancement to the next phase of the examination process.

Qualified applicants will be notified via email, which will include the link to take the computer-based Written Exam. Please make sure to read your notices carefully. Accommodations for special medical conditions will be considered on a case-by-case basis.

IMPORTANT : Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.

Apply immediately. This recruitment is open on a continuous basis and selections may be made at any time within the process.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date : Continuous

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

HR Contact : Enrique Lopez Jr (02252025) (Patient Services Assistant II - E412)

We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)

In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.

As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service.

01

INSTRUCTIONS : In order for your application to receive every consideration in the selection process, you must complete each of the following Supplemental Questions. This Supplemental Questionnaire is the exam for this job posting, and your responses will be scored against a predetermined formula. Your responses should be consistent with the information in your standard County of San Mateo application and may be subject to verification. A resume will not be accepted in lieu of your answers to the questions.

02

In which of the following areas do you have knowledge, previous work experience and / or education? (Check all that apply.)

03

Please select the computer programs / software applications you have used. (Check all that apply.)

04

Electronic Medical Record - Please select the Electronic Medical Record and data collection / billing system(s) you have used. (Check all that apply.)

05

If you selected "Other Electronic Medical Record" in question 4, please specify the other Electronic Medical Record that you have used and rate your level of proficiency in question 6. Type "N / A" if not applicable.

06

Other Electronic Medical Record - Considering your previous work experience, education and training, how would you rate your level of proficiency with the other Electronic Medical Record System that you specified in question 5? (Please note that your response may be subject to verification and you may be tested on this application.)

07

Invision / Core - Considering your previous work experience, education and training, how would you rate your level of proficiency with Invision / Core? (Please note that your response may be subject to verification and you may be tested on this application.)

08

eClinicalWorks (eCW) - Considering your previous work experience, education and training, how would you rate your level of proficiency with eCW? (Please note that your response may be subject to verification and you may be tested on this application.)

09

Avatar - Considering your previous work experience, education and training, how would you rate your level of proficiency with Avatar? (Please note that your response may be subject to verification and you may be tested on this application.)

10

Pulsecheck / Picas - Considering your previous work experience, education and training, how would you rate your level of proficiency with Pulsecheck / Picas? (Please note that your response may be subject to verification and you may be tested on this application.)

11

Microsoft Excel - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Excel? (Please note that your response may be subject to verification and you may be tested on this application.)

12

Microsoft Word - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Word? (Please note that your response may be subject to verification and you may be tested on this application.)

13

Microsoft Access - Considering your previous work experience, education and training, how would you rate your level of proficiency with Microsoft Access? (Please note that your response may be subject to verification and you may be tested on this application.)

14

Outlook / Groupwise - Considering your previous work experience, education and training, how would you rate your level of proficiency with Outlook / Groupwise? (Please note that your response may be subject to verification and you may be tested on this application.)

15

Scheduling Appointments Electronically - Considering your previous work experience, education and training, indicate your experience performing this task.

16

Scheduling Appointments Electronically - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

17

Scheduling Appointments Electronically - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

18

Scheduling Appointments Electronically - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

19

Scheduling Appointments Electronically - List employers or references to verify your responses to Questions 15-18. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

20

Registering Patients - Considering your previous work experience, education and training, select all task(s) you have performed. (Check all that apply.)

21

Registering Patients - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

22

Registering Patients - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

23

Registering Patients - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

24

Registering Patients - List employers or references to verify your responses to Questions 20-23. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

25

Data Entry and Retrieving Data from Computer System - Considering your previous work experience, education and training, select all task(s) you have performed. (Check all that apply.)

26

Data Entry and Retrieving Data from Computer System - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

27

Data Entry and Retrieving Data from Computer System - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

28

Data Entry and Retrieving Data from Computer System - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

29

Data Entry and Retrieving Data from Computer System - List employers or references to verify your responses to Questions 25-28. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

30

Maintaining Accurate Records - Considering your previous work experience, education and training, select all record(s) you have maintained. (Check all that apply.)

31

Maintaining Accurate Records - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

32

Maintaining Accurate Records - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

33

Maintaining Accurate Records - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

34

Maintaining Accurate Records - List employers or references to verify your responses to Questions 30-33. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

35

Verifying Patient Insurance - Considering your previous work experience, education and training, select all task(s) you have performed. (Check all that apply.)

36

Verifying Patient Insurance - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

37

Verifying Patient Insurance - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

38

Verifying Patient Insurance - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

39

Verifying Patient Insurance - List employers or references to verify your responses to Questions 35-38. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

40

Multi-tasking and Prioritizing Work to be Completed in Fast-paced Environment - Considering your previous work experience, education and training, select all task(s) you have performed. (Check all that apply.)

41

Multi-tasking and Prioritizing Work to be Completed in Fast-paced Environment - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

42

Multi-tasking and Prioritizing Work to be Completed in Fast-paced Environment - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

43

Multi-tasking and Prioritizing Work to be Completed in Fast-paced Environment - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

44

Multi-tasking and Prioritizing Work to be Completed in Fast-paced Environment - List employers or references to verify your responses to Questions 40-43. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

45

Assisting Clients Over the Telephone and In-Person Taking Messages, Maintaining Logs and / or Calendars and Providing Information to Patients / Members of the Public - Considering your previous work experience, education and training, indicate your experience performing this task.

46

Assisting Clients Over the Telephone and In-Person Taking Messages, Maintaining Logs and / or Calendars and Providing Information to Patients / Members of the Public - Considering your previous work experience, education and training, how long have you performed the task(s) selected?

47

Assisting Clients Over the Telephone and In-Person Taking Messages, Maintaining Logs and / or Calendars and Providing Information to Patients / Members of the Public - Considering your previous work experience, education and training, how long ago did you perform the task(s) selected?

48

Assisting Clients Over the Telephone and In-Person Taking Messages, Maintaining Logs and / or Calendars and Providing Information to Patients / Members of the Public - Considering your previous work experience, education and training, in what context / environment did you most often perform the task(s) selected? (Check all that apply.)

49

Assisting Clients Over the Telephone and In-Person Taking Messages, Maintaining Logs and / or Calendars and Providing Information to Patients / Members of the Public - List employers or references to verify your responses to Questions 45-48. Include the following information : (a) name of the employer or reference, (b) name of the supervisor or manager, (c) address, and (d) telephone number. If you are including more than one employer or reference, please list in the order from the most recent. (Please note that your responses should be consistent with the information in your standard San Mateo County application and may be subject to verification. This item is for information only and will not be scored.)

50

Some positions require the ability to type 40 net words per minute. Do you possess the ability to type 40 net words per minute? (A "No" answer will not disqualify you from this recruitment.). If you answered "Yes", you may be given a County proctored typing test at the time of the Verification Exam (Please note that this item is for information only and will not be scored.)

51

Please select the location(s) in which you are interested in being considered for : (Please note that this item is for information only and will not be scored. Successful candidates are referred only to the locations selected in this question. Check all that apply.)

52

County of San Mateo departments sometimes need extra-help workers in addition to permanent employees. Extra Help positions offer temporary part-time or temporary full-time employment for 1040 hours (which equates to working full-time for approximately six months). However, employment might end sooner depending on the needs of the hiring departments. Extra Help positions are paid on an hourly rate basis. Some extra help positions are eligible for benefits under the Affordable Care Act. Extra-help workers are not guaranteed permanent status at the end of the extra-help assignment. Are you interested in extra-help employment? (A "No" answer to this question will not affect your application for permanent employment.)

53

Some positions require the ability to speak, read and write in both Spanish and English. Are you fluent in both languages? (Please note that this item is for information only and will not be scored. A "no" response will not disqualify you from this process.)

54

Some positions require evening, weekend, holiday or other shift work. Are you interested in positions with these requirements? (Please note that this item is for information only and will not be scored. A "no" response will not disqualify you from this process.)

55

Please indicate if you learned about this position at one of these advertising locations. Your response will help us market our County jobs as efficiently and effectively as possible. Thank you.

56

How did you learn about this position?

57

If you answered, "Professional Publication / Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable.

Required Question