Bi Lingual Patient Service Representative
Greater Baden Medical Services, Inc.Oxon Hill, MD, US- Full-time
Job Description
Job Description
Job Description
Title : Bi Lingual Patient Service Representative
Reports To : Center Manager
FSLA Category : Non-Exempt
Date Issued : October 2016
Revised : January 2023, February 2025
Job Summary :
Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.
Essential Functions :
- Greets patients, family members, and visitors determining services and / or other needs that are required.
- Monitors waiting area to ensure that patients and family members’ needs are addressed and that the area is tidy.
- Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
- Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
- Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
- Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
- Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
- Notifies the Medical Assistant that the patient has arrived and / or when new patients are ready for patient care services, dental or mental health services.
- Inputs payments from third party payors or other sources of data entry as needed.
- Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.
Nonessential Functions :
Core Values :
Quality, Respect, Integrity, Equity, Teamwork, Professionalism, Passion, Love
Supervisory Responsibility
None
Managerial Responsibilities
None
Minimum Qualifications
Substitutions
Competencies Needed
Accountability – Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Communication - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.
Customer Focus – Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Organization – Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.
Time Management – Understands what is required and prioritizes to get tasks / projects completed and establishes / implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and / or schedule changes).
Work Environment
This job operates in an outpatient office environment. This role is frequently exposed to {fumes or airborne particles, moving mechanical parts and vibration}, and high stress situations or events. The employee is occasionally exposed to outside weather conditions.
Physical and Mental Demands
Language Skills
Ability to read and interpret written or verbal documents and instructions in Spanish and English. Ability to speak effectively to patients, employees and / or stakeholders of the organization.
Compliance
This position requires compliance with Greater Baden Medical Services (Health Center’s) compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the Bi Lingual Patient Service Representative’s regular performance evaluation.
Travel
Must be able to drive between Greater Baden Medical Services, Inc. locations.
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