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Logistics Specialist

Logistics Specialist

Lancesoft INCWilmington, DE, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Job Description :

  • As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and / or post-sales support to benefit client customers in areas such as reverse logistics, trade-in / buyback quotes, problem return resolution, packaging ordering, and shipping.
  • Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment.
  • Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
  • May identify and follow up on business opportunities.

Job Posting Qualifications

  • Bachelors or Master’s Degree or University Degree or combination of education and business experience in managing business processes.
  • Experience in working in an environment with interruptions and multiple changing priorities.
  • Good planning and organization skills.
  • Customer oriented (both internally and externally). Experience scheduling service calls is highly desired.
  • Comfortable working through complex business models.
  • Demonstrated expertise with SAP ECC & SAP CRM
  • Knowledge of clients quoting, order entry, and order fulfillment processes.
  • A team player, customer-centric, and self-motivated

    • Company Description

    We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.

    Company Description

    We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.

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    Logistic Specialist • Wilmington, DE, US