Job Description
Job Description
Job Description :
- As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and / or post-sales support to benefit client customers in areas such as reverse logistics, trade-in / buyback quotes, problem return resolution, packaging ordering, and shipping.
- Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment.
- Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
- May identify and follow up on business opportunities.
Job Posting Qualifications
Bachelors or Master’s Degree or University Degree or combination of education and business experience in managing business processes.Experience in working in an environment with interruptions and multiple changing priorities.Good planning and organization skills.Customer oriented (both internally and externally). Experience scheduling service calls is highly desired.Comfortable working through complex business models.Demonstrated expertise with SAP ECC & SAP CRMKnowledge of clients quoting, order entry, and order fulfillment processes.A team player, customer-centric, and self-motivatedCompany Description
We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.
Company Description
We believe in service that helps you solve a problem, move forward with a project, manage a difficult situation, or simply check something off your list.