Program Specialist

Customer Service Representative

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position :

• Ensure all customer requests are responded to in a timely and professional manner.
• Compile and lead weekly open order report calls with customers to review order status.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Ensure timely delivery of high-quality products that meet or exceed customer expectations by working closely with the Logistics team on preparing shipment documents as required.
• Review and release new EDI or hardcopy PO orders daily.
• Support Account and Program Managers reconciling with product changes that affect cost or price.
• Track and report on the status of all orders for assigned strategic accounts.
• Join customer meetings or conference calls to provide customer service and technical guidance to ensure that the finished quotes and orders accurately reflect the customer's specifications or needs.
• Function as the primary customer interface for the account managers for specifically assigned customer accounts.
• Communicate customer expectations to the operations.
• Receive and process customer drawings, specifications, and technical instructions.
• Work with engineering, operations, and sales to develop a solution that fulfills the customer requirements by supporting new part number setup.
• Assist with simple quotations where pricing has been established.

You Have :

We Have :

A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE.

Commitment to strengthen communities where our employees live and work

We encourage and support the philanthropic activities of our employees worldwide

Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being :

Innovative & adaptable

Dedicated to absolute integrity

Focused on the customer first

Respectful and team oriented

Optimistic and energizing

Accountable for performance

Benefits to support the lives of our employees

Pay Transparency nVent's pay scale is based on the expected range of base pay for this job and the employee's work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply. Compensation Range :

$62,900.00 - $116,900.00

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes :

Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

A 401(k) retirement plan and an employee stock purchase plan both include a company match.

Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.