Seasonal Operations Manager

Job Description

Job Description

EAW is seeking an Operations Manager to drive daily performance and ensure seamless support across client programs. This role fosters a high-performing culture where students and professional staff thrive through collaboration, accountability, and continuous team development.

The ideal candidate is comfortable in a dynamic, matrixed organization, demonstrates sound judgment, and excels in cross-team communication and compliance. At EAW, we value diversity, recognize innovation, and celebrate growth. If you’re motivated by excellence and inspired to lead teams while making a lasting impact on the student experience, we invite you to join us.

This is a seasonal position with an expected end date of April 30, 2026 , or sooner depending on the needs of the organization.

Roles and Responsibilities

• Drive Partner Success : Lead oversight of assigned programs to deliver an exceptional partner experience by meeting key business metrics, ensuring efficient processes, timely execution, and effective issue resolution in collaboration with internal and client teams.
• Lead Program Launches : Partner across teams to manage new program launches with strong design, readiness, risk mitigation, and seamless transition to ongoing operations.
• Optimize Performance : Leverage data, partner feedback, and stakeholder insights to identify opportunities that enhance experience, improve efficiency, and minimize cost, business, or compliance risks.
• Develop Expertise : Build subject matter expertise within your program or channel to design effective end-to-end processes, maintain accurate documentation, resolve escalations through root cause analysis, and influence future program design that promotes standardization and compliance.

Essential Functions

Basic Qualifications

Exempt

AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP / EEO) STATEMENT :

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W’s employees to perform their job duties may result in discipline up to and including termination of employment.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.