Commercial Account Manager

Job Description

Job Description

Join The Juris Agency, a dynamic and customer-focused enterprise based in Strongsville, Ohio, where we combine the flexibility of hybrid remote work with the collaborative spirit of an in-office environment. We are devoted to delivering exceptional service to our clients, and we are seeking an enthusiastic Commercial Account Manager to join our thriving team. In this role, you will be the trusted point of contact for our commercial clients, providing them with meticulous attention and outstanding service. Your expertise and proactive approach will help ensure that all client accounts are managed with the highest level of care and precision. At The Juris Agency, we value positivity and inclusivity, and we are dedicated to fostering an inviting atmosphere where team members feel supported and inspired. If you are eager to contribute to a thriving organization and make a tangible impact, we encourage you to apply.

Benefits

Hourly Base Salary Based on Experience

Work from Home

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

Client Management : Develop and maintain strong relationships with commercial clients, ensuring their satisfaction and understanding of their insurance products.

Account Service : Provide exceptional service in managing accounts and processing requests, changes, and renewals efficiently.

Problem Solving : Address client inquiries and resolve issues promptly, maintaining a high standard of customer service.

Documentation : Maintain accurate records of client interactions and transactions, ensuring all data is logged and handled confidentially.

Team Collaboration : Work closely with underwriters, brokers, and other team members to ensure comprehensive service delivery.

Compliance : Stay informed about industry regulations and company policies to ensure compliance in all interactions.

Requirements

Experience : At least 2 years of experience in customer service or account management, preferably within the insurance industry.

Education : A bachelor's degree in Business Administration, Communications, or a related field is preferred.

Licensing : An active Ohio Property & Casualty license is highly desirable.

Communication Skills : Strong verbal and written communication skills, with the ability to convey information clearly and persuasively.

Problem-Solving : Ability to assess issues, find solutions, and implement changes as needed.

Customer Orientation : A keen focus on providing exceptional service and understanding customer needs.

Adaptability : Ability to thrive in a hybrid remote environment while maintaining productivity and effective collaboration.

Tech Proficiency : Familiarity with CRM systems and Microsoft Office Suite is important for daily tasks.