Tax Administration Trainer

Are you an individual who excels in collaborative environments and thrives in fast-paced settings? Are you seeking a position that allows you to effectively utilize your problem-solving abilities? Do you have a passion for mentoring and training others? If so, the Prince William County Department of Finance is an excellent opportunity for you. The Tax Administration division of Prince William County is currently seeking a qualified professional with substantial training experience and a strong understanding of personal property taxes, real estate taxes, business licenses, tangible taxes, and other tax categories relevant to our locality. The primary emphasis will be on delivering comprehensive training to both new and experienced employees within the Tax Administration team.

About This Role :

This position is part of the Taxpayer Attention Advocacy group. Candidates must be positive and innovative team leaders who demonstrate a helpful attitude and can work professionally with a diverse group of people. This role is part of a team dedicated to closely assisting customers and staff by answering tax questions and resolving issues and concerns related to Personal Property, Business Licenses, Business Tangibles, Real Estate, and collection accounts.

A comprehensive understanding of personal property taxes, real estate taxes, business licenses, business tangibles, and other tax types relevant to our locality is essential for this position. The individual selected will be responsible for providing training in all aspects of Tax Administration. The appointee is expected to provide expert guidance on the full range of tax account processes, procedures, and related issues. Furthermore, the candidate must possess the capability to analyze cases, processes, and procedures to identify trends, resolve taxpayer concerns, and pinpoint systemic challenges.

Duties include, but are not limited to :

• Train all new employees within each Tax Administration unit. (Call Center, Front Counter, Returns Processing and Data Management, Tax Enforcement, Business Compliance, and Vehicle Compliance)
• Research issues related to tax account processes to determine procedures based on the facts presented.
• Analyzes case files, supporting documents, and other information related to case resolution on tax account issues.
• Analyzes, develops, and / or provides training on issues presented by taxpayers, supervisors, and managers based upon expert knowledge of Tax Administration, interpretation of the VA Codes, and application of PWC policies and procedures.
• Reviews, analyzes, and evaluates initial customer contact, case-related information received through completed Customer Service surveys, recorded phone calls between staff and taxpayers, and escalated complaints from supervisors and managers.
• Review and process Board of County Supervisors and other priority inquiries received by the office to deal with constituents' problems.
• Other duties that are tasked by management.

Minimum Requirements :

High school diploma or GED and 4 years of related experience in local government and training.

Preferences :

Special Requirements : Must pass a criminal background check.

Work Schedule :

Mainly in office position : Monday through Friday : 8 : 00 a.m. to 4 : 30 p.m. or 8 : 30 a.m. to 5 : 00 p.m.

Telework is possible in the future.

Hiring Salary Range : $66,910 - $81,000

We also offer great benefits, including :

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Click here for additional information.

NOTE : The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety, Click here for the class description.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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