Emergency Communications Dispatcher II

Final Filing Deadline : December 31, 2025

Exam #24 / 80S21 / 09IE

Calling all EXPERIENCED 9-1-1 Dispatchers to join our team.

THIS IS NOT AN ENTRY LEVEL POSITION

Applicants must have current experience as a public safety dispatcher.

The Emergency Communications Department (ECD) also referred to as “9-1-1” is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.

Position Summary

The Department has a 24-seat primary center as well as remote location with 12 seats. The Department utilizes a modern enterprise-grade computer-aided dispatch system, NG9-1-1 capable call handling platform, and a P25 trunked radio system. Communications Dispatcher II's, under general supervision, dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.

Receives and dispatches routine and emergency radio communications from / to Sheriff’s patrol units and from other law enforcement, public safety, private and governmental agencies.

Operates an electronic telephone console, receives emergency calls, and provides information to the public.

Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.

Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.

Operates a computer inquiry terminal to obtain information on persons and vehicles through related database systems.

Acts as coordinator in dispatching personnel and equipment to emergencies.

To view the complete classification description, please visit the County of Monterey website : Communications Dispatcher II

The Successful Candidate

Will have a proven track record demonstrating the following knowledge, skills and abilities.

Working knowledge of :

Techniques, procedures and methods used in the operation of a public safety communications center.

General functions of the Sheriff’s Department, police and fire departments, and other public safety agencies.

SkillandAbilityto :

Remain calm and think clearly in emergency communications.

Interpret and apply pertinent rules and regulations.

Dispatch public safety equipment and personnel in a coordinated manner.

Communicate clearly and effectively with the general public and safety officials.

Take and transmit clear and complete directions / information.

Type with keyboard familiarity and accuracy on a computer keyboard.

Evaluate situations, organize thoughts, and respond quickly and accurately.

Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.

Establish and maintain cooperative relationships with those contacted in the course of work.

Perform a variety of tasks simultaneously.

Any combination of training, education, and / or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is :

Experience :

Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.

REQUIRED CONDITIONS OF EMPLOYMENT

The required conditions of employment include, but are not limited to the following :

Be willing and available to work all shifts, nights, weekends, holidays and overtime.

Possess a valid Class C Drivers' License or be able to provide suitable transportation that is approved by the hiring authority.

Successfully complete and pass a background investigation including psychological and medical evaluation.

Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal.

BENEFITS :

The County of Monterey offers an excellent benefits package. Please visit our website to view the J-Unit Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES :

As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and / or prior employment, driving record, and record of any criminal convictions.

Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9.

If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at or

Hard copy applications may be obtained from and submitted during normal business hours, Monday – Friday, 8 : 00 AM - 5 : 00 PM by contacting :

Monterey County, Human Resources Department

168 W. Alisal Street, 3rd Floor Salinas, CA 93901

Email : caruccilr@countyofmonterey.gov

Phone : (831) 759-6723 Fax : (831) 775-8033

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants’ possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and / or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include :

A completed County of Monterey Employment Application

Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION

County of Monterey is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. County of Monterey is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Laura Carucci, Human Resources Analyst, at (831) 759-6723, or caruccilr@countyofmonterey.gov.

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