Talent.com
Retail Store Manager

Retail Store Manager

PetSmartVienna, WV, US
1 day ago
Job type
  • Full-time
Job description

Join to apply for the Retail Store Manager role at PetSmart

Continue with Google Continue with Google

1 year ago Be among the first 25 applicants

Join to apply for the Retail Store Manager role at PetSmart

PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM!

Retail Store Manager

About Life At PetSmart

At PetSmart, we're more than just a company obsessed with pets ; we're obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings :

  • Paid bi-weekly
  • Health benefits : medical, dental, vision
  • 401k
  • Tuition assistance
  • Associate discounts and perks
  • Paid time off for fulltime associates
  • Career pathing
  • Development opportunities

Job Summary

PetSmart's Store Leader has leadership oversight of the safety of people and pets, pet parent experience, operational execution, financial outcomes, and all human resource functions within all areas of the store. This role is expected to provide exemplary leadership for the store by driving the company culture and strategies, achieving targeted results, championing exceptional pet parent service and efficient execution of the store's daily business while upholding the company's vision, mission, values, and strategy within the store.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :

People Leadership :

  • Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
  • Builds an open-door culture in the store by engaging and listening to associates. Responsible for leveraging the Voice of Associate tool to listen to and respond to associate feedback.
  • Accountable for creating and posting the schedule for the entire store after receiving input from Experience and Process Leader.
  • Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning.
  • Delegates effectively and empowers others to succeed; challenges others to reach their full potential and encourages them to retain ownership for their results.
  • Cascades information to associates and adjusts team priorities to meet goals and commitments.
  • Ensures continued alignment and responds effectively to a changing environment.
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.
  • Accountable to ensuring all associate reviews are delivered on time.
  • Overall Store Experience :

  • Leads the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.
  • Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.
  • Builds a store environment that is focused on consistently delivering an exceptional, positive in-store pet parent and associate experience.
  • Evaluates operations and seeks opportunities to continuously improve processes and services.
  • Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics for themselves and their team.
  • Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.
  • Prioritizes and ensures a safe environment for our associates, pets, and pet parents.
  • Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents.
  • Communicates business and financial objectives to other leaders within the store.
  • Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk. Follow up with associates and leaders with coaching and accountability as appropriate.
  • Responsible for taking immediate action and reports when a sick / injured pet is identified in the store; transport to the vet as needed.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
  • Business Management :

  • Deliver corporate strategy and profitability goals by executing the direction set leadership.
  • Responsible for analyzing, root cause and responding to a variety of reporting in all areas of the store. Communicates business results to leaders and associates; creating improvement plans where needed
  • Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L expectations such as sales and shrink targets.
  • Manages expenses such as labor and supplies and any other relevant store metrics.
  • Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation.
  • Creates and posts schedules for the entire store.
  • Accountable for processing payroll weekly and managing labor within a budget.
  • Executes daily, weekly, and monthly reporting and paperwork as required by the Company.
  • Accountable to run store related errands to support store needs.
  • Qualifications

  • 4-6 years of retail leadership or experience in a customer-focused environment.
  • Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.
  • SUPERVISORY RESPONSIBILITY

  • Typically oversees the Experience Leader and Process Leader, up to six lead associates and ten to seventy non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.
  • PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms : stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and / or move up to 50 pounds and occasionally team lift and / or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.
  • Do What You Love

    Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

    We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

  • This listing is not an indication that the position is currently open or available. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.
  • This job summary is intended to describe the general nature and level of work associates / leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. This position is also eligible for benefits as described at https : / / benefits.petsmart.com / us / .

    PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

    Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

    For applicants in our Waterloo, San Francisco, or Los Angeles locations : Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law

    Seniority level

    Seniority level

    Not Applicable

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Retail

    Referrals increase your chances of interviewing at PetSmart by 2x

    Get notified about new Retail Store Manager jobs in Vienna, WV

    Retail Store Manager PARKERSBURG | Pike St

    Retail Store Manager MARIETTA | Captain D Seeley Mia Dr

    Retail Store Manager MARIETTA | Captain D Seeley Mia Dr

    Retail Associate Manager GRAND CENTRAL MALL

    District Repair Manager - Signet Jewelers - Georgia, Ohio, Kentucky, and Indiana Area

    Store Management - Grand Central Mall, Parkersburg, WV

    Full Time Assistant Store Manager (Store 4384)

    Full Time Assistant Store Manager (Store 6558)

    Wireless Retail Store Manager | Alliance Mobile - AT&T Authorized Retailer,

    Parkersburg, WV $50,000 - $75,000 3 days ago

    Retail Associate Manager MARIETTA | Captain D Seeley Mia Dr

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    Create a job alert for this search

    Retail Store Manager • Vienna, WV, US

    Related jobs
    • Promoted
    ASST STORE MANAGER - DGPP in VIENNA, WV S25607

    ASST STORE MANAGER - DGPP in VIENNA, WV S25607

    Dollar GeneralVienna, WV, US
    Full-time
    Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient sto...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Manager / Manager Trainee

    Assistant Manager / Manager Trainee

    Gino's Pizza & Spaghetti HouseMason, WV, United States
    Full-time
    Are you tired of looking for a company where you can find a real career opportunity - only to be disappointed? Are you ready to find an employer that supports your career growth and development? Wo...Show moreLast updated: 30+ days ago
    • Promoted
    Team Coordinator

    Team Coordinator

    Dunhams SportsAthens, OH, US
    Full-time
    Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 250 stores in over 25 states from Maryland to Montana.We'd...Show moreLast updated: 9 days ago
    • Promoted
    Store Manager - Spencer's

    Store Manager - Spencer's

    Spencer'sVienna, WV, US
    Full-time
    Benefits include : Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Monthly Sales Bonus, Yearly Shrink Bonus, Champions Club Bonus, Contest Prize Awards, 40...Show moreLast updated: 7 days ago
    • Promoted
    Team Manager

    Team Manager

    Dunhams SportsAthens, OH, US
    Full-time
    Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 250 stores in over 25 states from Maryland to Montana.We are l...Show moreLast updated: 9 days ago
    • Promoted
    Arby's Cashier

    Arby's Cashier

    Pilot CompanyCaldwell, OH, United States
    Full-time +1
    Pay Rates Starting between : $11.Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same.Team memb...Show moreLast updated: 30+ days ago
    • Promoted
    Independent Online Earner - Flexible and Remote

    Independent Online Earner - Flexible and Remote

    Finance BuzzRavenswood, West Virginia, US
    Remote
    Temporary
    We’re seeking proactive and independent individuals interested in learning how to earn money online.This opportunity is ideal for those who want a self-directed, flexible way to build extra income....Show moreLast updated: 1 day ago
    • Promoted
    Team Member

    Team Member

    Pizza HutRavenswood, WV, United States
    Full-time
    Position : Pizza Hut Team Member.Reports to Restaurant General Manager, Assistant Restaurant General Manager, KHM on Duty -. Learn Your Position Inside and Out and Own the Guest Experience Everyday.F...Show moreLast updated: 18 days ago
    • Promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance BuzzRavenswood, West Virginia, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show moreLast updated: 1 day ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    Ollie's Bargain OutletAthens, OH, US
    Full-time
    Join our team and live the Ollie-tude! Ollie's Core Values include : Be a team player, be caring, be value obsessed, be committed, be growing, and be real. Associates are expected to be supportive, t...Show moreLast updated: 30+ days ago
    • Promoted
    Side Hustle Coordinator (Part-Time Remote)

    Side Hustle Coordinator (Part-Time Remote)

    Finance BuzzElizabeth, West Virginia, US
    Remote
    Full-time +2
    We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...Show moreLast updated: 1 day ago
    • Promoted
    Retail Co-Manager

    Retail Co-Manager

    Hobby LobbyVienna, WV, US
    Full-time
    Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks : .All Operati...Show moreLast updated: 30+ days ago
    • Promoted
    Store Asst. Requires 2nd Shifts-Resume Needed

    Store Asst. Requires 2nd Shifts-Resume Needed

    Circle KCrooksville, OH, US
    Full-time
    We want you to join our team as an Assistant Manager.If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management look no further.As an assistan...Show moreLast updated: 30+ days ago
    • Promoted
    STORE MANAGER CANDIDATE in Athens, OH

    STORE MANAGER CANDIDATE in Athens, OH

    Dollar GeneralAthens, OH, US
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show moreLast updated: 8 days ago
    Assistant Manager

    Assistant Manager

    PaneraVienna, WV, US
    Full-time
    Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes.Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to...Show moreLast updated: 30+ days ago
    • Promoted
    Gino's Pizza and Spaghetti House Restaurant Crew

    Gino's Pizza and Spaghetti House Restaurant Crew

    Gino's Pizza & Spaghetti HouseRavenswood, WV, United States
    Full-time +1
    We have a part-time / full-time opening for a Gino's Pizza and Spaghetti House Restaurant Crew.Must be able to work various shifts per week. Must have reliable transportation.Legally authorized to wor...Show moreLast updated: 24 days ago
    • Promoted
    Part-Time Side Work - Earn on Top of Your Day Job

    Part-Time Side Work - Earn on Top of Your Day Job

    Finance BuzzRavenswood, West Virginia, US
    Part-time +1
    We’re looking for people interested in a part-time remote opportunity to supplement their main income.This position is ideal for professionals, freelancers, and anyone who wants to improve their fi...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Advisor - Ravenswood - Ravenswood, WV

    Customer Service Advisor - Ravenswood - Ravenswood, WV

    WesBanco Bank Inc.Ravenswood, WV, United States
    Full-time +1
    Customer Service Advisor - Ravenswood.Ravenswood, West Virginia, United States.This position is 100% in office.The employee will work their scheduled work hours in a designated WesBanco location.Co...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Store Manager - Kay Jewelers - Grand Central Mall

    Assistant Store Manager - Kay Jewelers - Grand Central Mall

    Kay JewelersVienna, WV, US
    Full-time
    Kay Jewelers is looking for dynamic, driven and creative individuals to join our team.Are you ready to use your business and sales skills to begin a financially rewarding career? If you are the typ...Show moreLast updated: 28 days ago
    • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance BuzzElizabeth, West Virginia, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show moreLast updated: 1 day ago