Senior Desktop Support Engineer / Windows / Hybrid / Woburn, MA

As a Senior Desktop Support Engineer, you'll play a key role in supporting over 1,700 users across North America many working in a hybrid setup. This goes way beyond resetting passwords or basic helpdesk tasks. You'll be tackling Tier 2 and 3 issues, managing devices from deployment to retirement using tools like Intune and Autopilot, and troubleshooting complex technical problems across a modern Microsoft 365 and Azure environment. You'll also get your hands on projects involving security, system administration, and process improvements. It's a fast-paced, collaborative role that's perfect for someone who loves diving deep into tech and making a real impact.

Whether it's configuring laptops with Autopilot, pushing out software updates through Intune, knocking out support tickets before they stack up, or stopping security threats with CrowdStrike you're on it. You'll support everything from Teams calls to CAD software, and shift between hands-on fixes and high-level IT projects with ease. If you enjoy solving tricky problems, streamlining technology for others, and being part of a team that truly relies on your expertise, this is the role for you.

Required Skills & Experience

• Bachelor's degree in information technology, computer science, or related fields
• 5-10 years of relevant IT support
• Proven experience supporting hybrid cloud environments

What You Will Be Doing

Tech Breakdown

Windows 10 / 11 administration

Azure AD

Microsoft 365

PowerShell

Familiar with CrowdStrike

Daily Responsibilities

Provides technical support to the Helpdesk team

Excellent verbal and written communication skills

Good with organization skills and able to work independently and collaboratively

The Offer You will receive the following benefits :

Medical, Dental, and Vision Insurance

Vacation Time

18 days PTO

7 Paid Holidays

401k

Profit Sharing

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Posted by : Dylan Dudones

Specialization :

Windows

Data Engineering

Cloud Engineer