The Director of Patient Financial Service Physician Revenue Cycle is responsible for the strategic leadership and operational oversight of all physician-related revenue cycle functions. This role ensures the effective management of billing, collections, financial counseling, cash flow, and denial resolution processes to support the financial health of the physician enterprise. The Director collaborates closely with clinical, administrative, and financial stakeholders to drive performance improvement, optimize reimbursement, and maintain compliance with regulatory and payer requirements. This position plays a key role in developing and implementing policies, systems, and workflows that enhance patient experience, reduce denials, and improve overall revenue cycle efficiency and cash flow. Director, Moffitt Medical Group Revenue Cycle.
This role requires a strong understanding of physician revenue cycle operations, excellent leadership and communication skills, and a commitment to service excellence and financial stewardship.
Minimum Skills / Specialized Training Required :
The ideal candidate for the Director of Physician Patient Financial Services will possess a comprehensive blend of leadership, technical, and regulatory expertise necessary to manage a complex and evolving physician revenue cycle environment.
Key Competencies Include :
- Leadership & Communication : Proven ability to lead diverse teams with a visible, motivational, and accessible leadership style. Strong interpersonal and communication skills with a focus on mentoring and empowering staff to deliver exceptional service.
- Operational Excellence : Demonstrated success in driving process improvements, managing change, and enhancing operational efficiency across physician billing and collections functions.
Revenue Cycle Expertise :
Denials Management : Must include root cause analysis, appeals tracking, and education to reduce preventable denials.Coding and Documentation : Accurate and compliant coding practices aligned with ICD- 10, CPT, and HCPCS standards.Audit Readiness : Maintain documentation and processes to support internal and external audits (e.g., RAC, MAC, ZPIC).Staff Training : Ongoing education on regulatory updates, payer policy changes, and compliance best practices.Accounts Receivable (A / R) and ATB Awareness : Regular review of Aged Trial Balance (ATB) reports to monitor outstanding receivables, benchmark collection effectiveness, and identify trends or areas for intervention. This includes setting performance targets and comparing against industry standards to drive continuous improvement.Analytical & Problem-Solving Skills : Superior analytical capabilities with the ability to interpret complex data, identify trends, and implement effective solutions.Decision-Making & Collaboration : Strong independent decision-making skills, balanced with the ability to collaborate effectively with cross-functional leaders.Technology Proficiency : Skilled in Microsoft Office applications (Word, Excel, PowerPoint) and experienced with revenue cycle systems and reporting tools.Compliance & Risk Management : Maintains current knowledge of applicable regulatory guidelines (e.g., CMS, AHCA, Florida Medicaid, Fair Debt Collection Practices Act, CHAMPUS)and ensures departmental compliance.Time Management : Ability to manage multiple priorities in a high-volume, deadline-driven environment while maintaining attention to detail and service quality.Preferred Experience :
EPIC Systems Experience.Hands-on experience with EPIC Resolute Professional Billing (PB) is strongly preferred.Completion of EPIC training and certification in modules such as Professional BillingAdministration (PB Admin), Charge Router, or Single Billing Office (SBO) is highly desirable.Proven ability to leverage EPIC reporting tools (e.g., Clarity, Workbench Reports, Slicer Dicer) to drive performance improvement and operational transparency.Minimum Experience Required :
Bachelor’s degree in field stated above, PLUS a minimum of ten (10) years management experience in healthcare finance, inclusive of a minimum of five (5) years’ experience working within hospital revenue cycle in a managerial role. (combined education and years of experience, fourteen (14) years).In lieu of a bachelor’s degree, may substitute an Associates Degree and a minimum of twelve (12) years experience in healthcare finance, inclusive of a minimum of five (5) years’ experience working within hospital revenue cycle in a managerial role. (combined education and years of experience fourteen (14) years).