Casualty Claims ManagerNewRemote Atlanta, Georgia, United States

Casualty Claims Manager

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the Role

As a Casualty Claims Manager at Reserv, you will be responsible for a team of claims professionals. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service a high profile client. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills and deep experience of compliance with state claim handling practices and transportation claims. Additionally, this role requires heavy litigation experience, multi-jurisdictional experience and a strong understanding of liability and coverage.

Who You Are

• Highly motivated and growth-oriented
• Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
• Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader. You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts
• Problem solver. You have the ability to take a 'deep dive' into the details of the business while staying focused on the big picture
• Anti-status quo. You don't just wish things were done differently, you action on it
• Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
• And did we mention, a sense of humor. Claims are hard enough as it is.

What We Need

We need you to do all the things typical to the role :

Requirements

Benefits

Additionally, we will :

At Reserv, we value diversity and believe that a variety of perspectives leads to innovation and success. We are actively seeking candidates who will bring unique perspectives and experiences to our team. We welcome applicants from all backgrounds and encourage those from underrepresented groups to apply. If you believe you are a good fit for this role, we would love to hear from you!