Vice President, Collection Strategy & Operations
Executive AllianceRichardson, TX, US1 day ago
Job type
- Full-time
Job descriptionLead the overall strategy, design, and execution of collections programs across multiple loan products and delinquency stages. Develop and implement a legal collections strategy from the ground up, including selection and management of attorney networks or law firms. Stand up a debt sale program, establishing operational processes, partner due diligence, and financial modeling to optimize recoveries. Partner with Product, Risk, and Analytics to build contact strategy capabilities for new and existing products, leveraging segmentation, channel optimization, and test-and-learn approaches. Drive innovation and automation within collections while maintaining compliance and operational excellence. Manage and mentor a team of four Collections Program Managers responsible for channel execution, agency oversight, and performance optimization. Own vendor and BPO management across pre- and post-charge-off collections; set performance expectations, monitor scorecards, and drive accountability. Establish and monitor KPIs for all recovery programs (e.g., cure rates, liquidation rates, RPC, QA, compliance metrics). Partner with Compliance, Legal, and Risk to ensure adherence to all applicable regulations, including FDCPA, Reg F, and UDAAP. Lead cross-functional initiatives to enhance collections systems, reporting, and workflow automation. Collaborate with Product, Risk, Finance, and Data Science teams to align collections strategy with credit policy, portfolio performance, and financial goals. Influence senior stakeholders with clear data-driven insights and recommendations. Represent the collections organization in cross-functional forums focused on customer experience, regulatory strategy, and portfolio management. 8+ years of experience in collections or recovery leadership, including significant exposure to agency / BPO oversight. Must have experience leading both b2b and consumer collections for a creditor / lender Proven success in building or scaling new collections channels — such as legal collections, debt sales, etc. Strong analytical and operational mindset with the ability to manage to KPIs and financial targets. Deep understanding of consumer protection and collections regulations (FDCPA, Reg F, UDAAP, SCRA). Experience managing high-performing teams and developing leaders. Familiarity with collections platforms, CRM / dialer systems, and performance reporting tools. Experience in fintech, digital lending, or multi-product financial services. Proven track record of program design and launch in complex, regulated environments. Strong relationship management skills with external partners (agencies, law firms, debt buyers).
Job Description
Amazing opportunity for an experienced VP of Collections at a public Fortune 500 company. You will lead a team of Program Managers who oversee all collections programs — spanning pre-charge-off, post-charge-off, and third-party agency operations — while building new capabilities in legal collections, debt sales, and advanced contact strategies.
What you’ll get
- Competitive 6-figure base salary ($160k-$190k)
- Annual bonus
- Equity, annual stock grant, and discount stock purchase plan
- Amazing healthcare benefits and 401k
- Hybrid position – 3 days in-office, 2 days remote
- TONS of opportunity for career growth
About the Role
Our client is looking for an experienced and strategic professional to lead the end-to-end collections strategy and operations for their consumer and small business lending products. This role is ideal for a proven leader who can combine deep agency and BPO performance management expertise with hands-on operational execution.
This is a high-impact role that will directly influence credit losses, recovery performance, and customer experience across the lending portfolio.
Strategic Leadership
Operational Management
Cross-Functional Collaboration
Qualifications
Create a job alert for this search
Vice President Strategy • Richardson, TX, US
Related jobs
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...Show moreLast updated: 16 days ago
Teller / New Accounts) is responsible for providing a consistent positive and professional customer service experience demonstrating a high level of sales proficiency in person and on the phone.This ...Show moreLast updated: 30+ days ago
Bering Global Solutions (BGS), LLC.BSNC family, is seeking a full-time.HP) program supporting Air Force pilot training at Randolph AFB, Texas.
This work will incorporate job-specific conditioning, c...Show moreLast updated: 1 day ago Leverage data sources and tools to create deposit product and program recommendations.Collaborate with bank teams across the bank to bring recommendations to life.
Gather, study, and synthesize mark...Show moreLast updated: 1 day ago 
Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 2 days ago
We're Hiring : Vice President of Operations.F552; Full-time | Executive Leadership.Delasco, a leading provider of dermatology and esthetic supplies, is seeking an experienced and results-driven....Show moreLast updated: 23 days ago
Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey.
Sign up now and start turning your voice into...Show moreLast updated: 2 days ago
Spur 399, McKinney, Texas, 75069.We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.Lead and supe...Show moreLast updated: 7 days ago
Helix Traffic Solutions is a traffic control and work zone management group.The family of companies united under Helix Traffic Solutions provide quality, experienced traffic management services thr...Show moreLast updated: 30+ days ago
CIB Trade Settlement Loan Operations Team Lead.Santander is a global leader and innovator in the financial services industry.
We believe that our employees are our greatest asset.Our focus is on fos...Show moreLast updated: 2 days ago
Are you looking for a career that offers both purpose and the opportunity for growth? At Parkland Community Health Plan (PCHP), we are united by a mission to provide high-quality, affordable care t...Show moreLast updated: 22 days ago Bering Global Solutions, LLC, a company within the BSNC family, is currently seeking a full-time Cognitive Performance Specialist for day-to-day operations of a human performance (HP) program suppo...Show moreLast updated: 1 day ago 
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 23 days ago The Senior Mortgage Loan Officer is accountable for originating residential mortgage loans, pre-qualifying the creditworthiness and the ability of customers to repay loans, servicing these loans to...Show moreLast updated: 30+ days ago 
Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 2 days ago
We’re hiring a strategic and results-driven.Vice President of Asset Management & Leasing.Dallas to lead performance and value creation across our client’s industrial portfolio.Our c...Show moreLast updated: 15 days ago
The ideal candidate will have deep expertise in.This is a strategic leadership role for a.AI, automation, and analytics to modernize CX.
KPIs, SLAs, and client satisfaction metrics.Collaborate with ...Show moreLast updated: 4 days ago)
The Carlisle Group has been retained to search for a Division Vice President of Operations (DVP).Our client is America’s Most Admired Home Remodeling Brand®, operating in 40+ markets acro...Show moreLast updated: 4 days ago
- Promoted
Remote Finance Director - AI Trainer ($50-$60 / hour)
Data AnnotationRockwall, TexasRemote
Full-time +1
- Promoted
Financial Associate (Full Time)
American National Bank of TexasHeath, TX, United StatesFull-time
- Promoted
Project Manager / Data
Bering Straits Native CorporationRandolph, TX, USFull-time
- Promoted
Sr Business Analyst, Deposit Strategy
American National Bank of TexasTerrell, TX, United StatesFull-time
- Promoted
Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!
DynataRockwall, TX, USFull-time
- Promoted
Vice President of Operations
DelascoPlano, TX, USFull-time
- Promoted
Share Your Opinions. Earn Rewards.
Opinion EdgeRockwall, TX, USFull-time
- Promoted
Executive Director Grants Management
InsideHigherEdMcKinney, Texas, United StatesFull-time
- Promoted
Vice President Operations
Helix Traffic Solutions, LLCDallas, TX, USFull-time
- Promoted
CIB Trade Settlement Loan Operations Team Lead, Vice President
Dallas StaffingDallas, TX, USFull-time
- Promoted
Vice President of Clinical Operations, Parkland Community Health Plan
Parkland Health and Hospital SystemGrand Prairie, TX, USFull-time
- Promoted
Cognitive Performance Specialist / Randolph AFB
Bering Straits Native CorporationRandolph, TX, USFull-time
- Promoted
United States Customs and Border Protection Officer
U.S. Customs and Border ProtectionPrinceton, Texas, USFull-time +1
- Promoted
Senior Mortgage Loan Officer
American National Bank of TexasHeath, TX, United StatesPermanent
- Promoted
Remote Opinion Contributor
Prime InsightsAnna, TX, USRemote
Full-time
- Promoted
Vice President of Asset Management
Morrow & AssociatesDallas, TX, USFull-time
- Promoted
Senior Vice President Global Operations
Alphamoneta Inc.Dallas, TX, USFull-time
- Promoted
Division Vice President of Operations
The Carlisle Group (TCG)Dallas, TX, USFull-time