District Leader

Job Description

Job Description

Gregorys Coffee, as a company, is focused on quality, service, presentation and efficiency. We strive for excellence in each of these focus areas, thus providing a premier experience for every guest who visits Gregorys.

District Leaders will oversee a territory of Gregorys Coffee locations, ensuring these high standards are always being achieved.

District Leaders will accomplish this by supporting their territory’s Store Leaders, setting goals, and working alongside their teams to achieve these goals.

In addition they will push all stores to continually improve in all facets of the business.

People Development

Ensure new hires / transfers are onboarded properly to the store and thoroughly acclimated in operational, service, and knowledge functions

Ensure teams are upholding our high standards by conducting evaluations and thorough observations

Engage with all levels of the team and have a firm understanding of specific coaching and development needs

Provide continuing education to every member of your team, driving superior coffee, food, and service knowledge

Identify and work with high potential talent that can be developed into our next great leaders

Actively recruit and maintain a deep bench of candidates to tap into when staffing needs arise

Pro-actively hire staff ahead of new store openings and identify internal talent / transfers to ensure smooth new store openings

Host monthly all Store Leader meetings to cover new initiatives, opportunities, and performance. Work with COO to craft appropriate agenda and motivational messages

Coffee and Food Standards

Be the foremost expert in everything coffee, including origin concepts, brew methods and techniques, our specific coffee program as well as technical considerations.

Be able to teach and hold accountable the aforementioned to all team members across your entire district

In partnership with your teams, lead coffee tastings (instore and out of store experiences) and build our reputation as coffee experts one cup at a time

Lead coffee training during new roll outs or changes to our blends to ensure the highest expertise in each of our team members

Properly test and maintain coffee equipment to ensure every single cup of coffee is at the highest standard

Regularly taste test all items across our menu for quality and consistency and be able to accurately adjust when necessary

Regularly spot check competitors and have an understanding of trends, ideas, and concepts that may provide menu or operational opportunities for us to explore

Ensure all new training and rollouts are completed by 100% of teams, and provide actionable feedback to the Training department for future rollouts

Operational Standards

Ensure all existing and new operational standards are being executed as planned

Train teams on new menu and operational roll outs

Ensure all stores are upholding Department of Health standards and are always well prepared to handle an inspection at any time

Ensure quality standards are met by checking for taste, FIFO rotation, and visual appeal

Ensure stores are kept immaculately clean, organized, and well merchandised at all times

Ensure stores are adequately staffed at the appropriate times using data and intuition to guide your decisions

Service Standards

Work side by side with teams to lead by example in 5-star service

Coach teams to have a guest-first mentality at all times regardless of side-duty tasks that need to be completed

Proactively manage customer concerns / issues and coach teams on how to do the same

Become the Mayor of your store group and know a significant amount of customers in each of your stores

Collect customer business cards / email addresses to build a database that you can promote grass-roots marketing efforts towards to drive loyal business

Minimize guest complaints and respond to all Yelp / Google / App / Email comments and go above and beyond for both positive and negative reviews.

Facilities & Maintenance

Proactively clean, service, and maintain all equipment in each of your stores, partnering with the appropriate service techs when necessary

Ensure every store is properly maintained and prepared to pass health inspections at any moment

Hold monthly meetings with clear deep cleaning tasks to be accomplished

Quickly react to any major plumbing, electrical, HVAC, equipment, or other facility concerns that can severely impact business

Proactively organize and clean out store clutter on a regular basis to ensure facilities are easier to maintain and manage.

Suggest and execute functional changes to store equipment layout that will positively impact service, sales, and / or customer experience.

Properly back up these suggestions with data and analysis to justify any related expenses

HR Management

Ensure teams are compliant with employee labor laws

Ensure changes to labor laws are thoroughly communicated and enacted

Proactively manage employee issues by having regular conversations with every employee on your teams

When necessary, deliver coaching conversations, warnings, and terminations with sufficient evidence and documentation that protects the business and the employee’s experience

Financial Performance

Working with the Exec team, set and closely manage each of your store’s controllable profit areas : sales, labor, and COGS

Work closely with your teams to build customer relationships and seek out revenue drivers outside of the 4-walls of the store

Work closely with your teams to build efficient schedules based on the needs of the business, using data to drive your decisions

Manage weekly payroll reconciliation ensuring hours and tip distribution are 100% accurate

Manage cash handling responsibilities including cash drawer counts, safe reconciliation, and bank deposits. Investigate and manage any issues that arise.

Actively monitor inventory / waste levels and ordering activity to ensure your locations have sufficient product for service without exceeding their COGS targets

Ensure monthly inventory counts are completed and submitted accurately

Actively engage with your customer base, neighborhood influencers, and other locals to drive future business and enhance our reputation ensuring successful financial performance over the long term

Additional Expectations

This is a hands-on role and a District Leader is expected to work alongside their teams to drive revenue, efficiency, and profitability.

Setting and leading by example is what will drive your success

There is no set schedule for this role. A District Leader is expected to use their best judgement to actively be in their stores based on the needs of the business and the development of their people.

This includes active oversight on early mornings, nights, weekends, and holidays.

Regular communication with the Exec team is expected to keep the team aware of the state of your businesses and proactive solutions you are providing

Actively embody the 12 Leadership Principles and live them out each and everyday with your teams

Attend company events and proactively encourage team members to attend as well